Assistant Director for Loans

Organizational Unit Overview

The Office of Student Financial Aid is to offer a comprehensive financial aid program that attempts to meet the financial needs of all university students, utilizing aid programs from all sources students are believed to be eligible, designing financial aid packages in ways which assist students in achieving a quality education and support their academic objectives. Further, to remain eligible to participate in all available funding sources by maintaining compliance and providing data to funding sources and campus partners.

The Office of Student Financial Aid at East Carolina University is responsible for administering and processing all Federal, State and other financial aid programs for students enrolled at ECU.

Job Duties

The primary purpose of this financial aid counselor position is to advise students and parents about financial aid programs, eligibility requirements, financing options, policies and procedures at the University. The counselor provides information and advice about all financial aid programs. The counselor reviews and analyzes financial aid applications and records. The counselor resolves conflicting information, investigates unusual situations, and decides the outcome.

Position will provide a variety of financial aid information to students.

10% Website: Maintains financial aid website. Coordinates, updates and adjustments as needed.

25% Counseling Duties: Advise and counsel students and parents about financial aid programs, eligibility requirements, financing options and policies and procedures at the university. The Assistant Director provides information and advise about all financial aid programs, not just the program being administered. This is done via telephone with students and parents and in person, helping with walk-in or e-appointments with students as assigned.

25% Supervision/Training: This administrator supervises the work of the Accounting Technician support staff who will pull in loan applications, ensure they are uploaded to Xtender for distribution to the Counseling staff. Further, this administrator will ensure that all counseling staff are trained on any changes to software or program requirements before each academic term and peak processing cycle begins.

28% Reconciliation/Overaward: Upon receipt of loan certification requests this administrator will ensure that private, bank initiated education loans are correctly noted in Xtender, that student eligibility is reviewed, loans are entered, certified, exported, accepted, funded, and disbursed on student accounts in accordance with federal, state and institutional guidelines. This administrator will work with the Financial Aid Office Accountant and Assistant Director for Federal programs to ensure that loans are backed-off and returned in a timely fashion if the student is not eligible for the funds. This Administrator will monitor to prevent over-awards.

5% Training: Participate in semester and annual training to ensure familiarity with Federal Title IV statutory and regulatory requirements and recommend policies and procedures to ensure compliance in overall financial aid operation. Provide assistance in the development of institutional financial aid policy, procedures, and philosophy in conjunction with the director and associate director.

7% Accuracy: This Administrator is responsible for ensuring that website is current on terms of all loan materials; that federal regulations are understood by all staff touching loans; that enterprise software is current and annual set-up is accomplished and maintained. The expectation is that this administrator will seek to stay current on all appropriate rules and regulations regarding loans administered and disbursed on main and west campuses. The position will do this by seeking out and making time for on-going professional development both for themselves and their colleagues.

This position is contingent upon available funding.

Minimum Education/Experience

Bachelors degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Preferred Experience, Skills, Training/Education

Masters preferred with a minimum 3 years experience in Title IV financial aid operations and/or three years banking and lending experience.