Financial Aid Representative

Company: Shelton State Community College

Job Location: Tuscaloosa, Alabama

Category: Financial Aid

Type: Full-Time

The Financial Aid Representative is the primary point of contact for providing information and assistance related to financial aid and general enrollment topics on campus and in the community. Responsibilities include assisting students with various forms and financial aid processes; managing the College's scholarship (waivers) software platform and processes; planning and conducting financial aid workshops; communicating with students and parents; and using critical thinking skills to make…

decisions based on federal and state policies.

SALARY SCHEDULE PLACEMENT: Range of $39,759 - $57,251, based upon the 2025-2026 Alabama Community College System and Shelton State Community College Salary Schedule E3-4 to be determined by the applicant’s education and years of applicable experience.

Primary Job Duties and Responsibilities:

Primary point of contact for processing all institutional waivers
Primary point of contact in conducting Financial Aid Workshops for high schools, outside organizations, potential, and current students
Assist with the processing of the SAP Appeals
Assist students and parents with financial aid questions
Manage the College's scholarship (waivers) software program and processes
Support the financial aid director as needed
Log into the Enrollment Services Phone System to assist callers with financial aid questions
Log into the College’s Chatbot software to assist visitors
Perform advanced clerical skills to include: Using the college administrative software application system (Banner), Creating and maintaining Excel databases, Organizing and presenting information in tables, charts, spreadsheets, etc.
Demonstrate effective oral and written communication skills such as: Preparing accurate reports from varied information, Making oral presentations on job-related topics to groups
Understand and follow advanced written and verbal instructions including, but not limited to: Assimilating knowledge of institutional policies and procedures, Independently following departmental guidelines and procedures, Assimilating knowledge of records management policies and procedures outlined in the Alabama State Records Manual

Secondary Job Duties and Responsibilities:

Provide exceptional customer service to potential, current, and former students, parents, and stakeholders
Answer questions and provide helpful and courteous service to all individuals
Analyze information provided and interpret the best solution or plan of action
Assist in resolving student inquiries and concerns as it relates to financial aid
Process incoming student information
Maintain files and records for all necessary information
Assist with all registration and financial aid activities
Process and send correspondence regarding student issues or concerns
Create electronic student files
Establish and maintain positive working relationships with other administrative, faculty, and staff personnel
Facilitate the timely and effective flow of campus communications and documents
Participate in staff and committee meetings
Communicate with other divisions regarding policy changes
Maintain confidentiality of all information
Advise students regarding financial aid possibilities and regulations

Other Job Duties and Responsibilities:

Comply with policies of the Alabama Community College System and the College
Serve on College committees as required
Participate in professional development, compliance, performance excellence, and training activities as required
Perform other duties as assigned by the supervisor

Required:

Associate degree or higher
Experience in a professional office setting
Minimum of three years of experience with federal financial aid

Preferred:

Experience with Microsoft Office Suite
Experience with Banner
Experience in a college setting

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Financial Aid Representative

Shelton State Community College

Tuscaloosa, AL, USA