"Assistant Director, Housing Operations"

Assistant Director, Housing Operations

Requisition Number: S02194P

Position Category: Staff

Hours Per Week: 40

Months Per Year: 12

Pay Grade: E32

FLSA: Exempt

Job Summary/Basic Function:

The Assistant Director of Housing Operations assists the Director by providing day to day leadership and oversight of complex administrative processes supporting occupancy management, room assignments, contracting, billing/collections, housing applications.

General responsibilities include:

• Day-to-day oversight of housing management software, operations processes, training and procedures and in overseeing efficient and service-oriented office operations.
• Overseeing student account and meal plan reconciliation by working closely and collaboratively with staff in Student Accounts, Financial Services and Dining Services.
• Supervising one full-time administrative position and approximately 6-8 student office assistants encompassing two office locations.
• Implementing the contracting, room assignment and billing process for a university housing department with a capacity of 1001 beds.
• Working collaboratively with a number of campus partners to address specific service needs and requests including: Athletics, Disability Services, Dining Services, Summer Conference Services, Admissions, Facilities Management, Access Control, and International Programs.
• Interacting directly and frequently with students, parents, faculty, staff and other constituents and will represent the department on campus committees.
• Providing expertise and experience to the departmental leadership team, leading complex processes, applying critical thinking and compassionate problem-solving to a wide range of technical and human resource issues and concerns.

While some elements of this position may be performed remotely or virtually, this position has a significant role in providing in-person service and support. As such, the expectation is that the majority of this work will be accomplished on site.

This position may require working some extended hours, including weekends. High volume work generally occurs at the beginning and the end of each academic semester.

This position may be included in the rotating departmental professional staff on-call schedule if needed. Professional staff serving on call are required to respond in person or virtually depending on the circumstances, to after-hours emergency or crisis incidents. Due to the nature of university housing, professional staff on-call may include holidays and days when the university is closed. When serving as part of the professional staff on call rotation, this position will receive supplemental pay equal to other participants in the on-call rotation.

Required Qualifications:

• Bachelors degree or equivalent combination of education and experience.
• 2 years of supervisory experience in a busy office or administrative environment
• Experience leading and managing complex projects; working collaboratively with others and applying technology to improve business processes, and collecting and using data/assessment.
• Experience with and understanding of basic housing billing and accounts processes, i.e., room and meal plan charges, reconciling accounts and reports, purchasing processes, etc.

Preferred Qualifications:

• Previous experience managing or administering specialized university housing management software. (StarRez, eRezLife or similar)
• Previous supervisory experience working in university Housing or other university setting involving direct interaction with students, parents, staff and faculty colleagues.
• Understanding of legal and compliance requirements in Higher Education including: Clery Act, FERPA, HIPAA, Title IX, ADA and the ability to articulate how these requirements apply to student housing operations. Ability to correctly apply these requirements in developing training, process and procedures.
• Demonstrated ability to communicate effectively in writing and interpersonally and with forming collaborative, collegial relationships with others.
• Demonstrated ability to plan, lead and manage multiple, complex projects and tasks simultaneously
• Experience leading detail-oriented or technical processes or systems.

Benefits Summary:

WSU offers a generous benefits package that includes medical, dental, long-term disability, life insurance, retirement, a wellness program with release time and paid incentives, tuition benefits, free tickets to athletic and performing arts events, and paid holidays, vacation, and sick leave.

Job Open Date: 10/13/2025

Review Date: 10/27/2025

Job Close Date:

Open Until Filled: Yes

Notes to Applicant:

If you are passionate about what you could offer and accomplish here at WSU, we would love to hear from you. The annual salary for this position starts at $50,000 and may go up from there depending on candidate qualifications. The position comes with a generous benefits package.

To apply, please complete the online application and attach a cover letter, current resume, transcripts, and the names and contact information for three professional references.

For qualification determination, your application and/or resume must address the required and preferred qualifications and must contain average number of hours worked per week and the dates of employment (i.e., month/year to month/year or month/year to present). If your resume does not contain this information, your application may be considered incomplete.

Screening of applications will begin October 27, 2025. Position will remain open until filled.

Criminal background check required as a condition of employment.