Assistant Director, MBA Enrollment Management Operations

Position Summary

Rice Business is a globally recognized, top-ranked graduate business school distinguished by its rigorous academic standards and a full portfolio of MBA programs, including Full-Time, Professional (Weekend and Evening), Hybrid, Executive, and Online modalities.

Reporting directly to the Assistant Dean of Recruiting and Admissions, the Assistant Director of MBA Enrollment Management Operations will support the daily management of the admissions system, including the current CRM system (SLATE) and various related platforms that guide the application journey for prospective students across all program formats. Joining the newly formed Operations team within the RAO area, the Assistant Director of MBA Enrollment Management Operations works in collaboration with Rice Business operational stakeholders, including Academic Program and Student Experience, Marketing, and Alumni Relations, but most consistently with the CRM lead.

This position will also supervise the student MBA Admissions Ambassadors and will manage the Rice Business application interview process from an operations perspective across all programs.

Essential Functions

• Subject Matter Expert (SME) for the application management workflows for prospective students driving applications from submission to final review.
• Supervise Full-Time and Working Professional student ambassadors who facilitate community assessments for prospective students
• Manage the prospective student interview process, ensuring interview options are made available to prospective students and coordinating all essential communication to applicants in collaboration with Assistant Directors.
• Ownership of the incomplete application process coordination and communication, driving applications to completion throughout the entire application cycle.
• Support the creation and refreshing of all CRM forms associated with the application review process.
• Primary point of contact for all integrated external systems, ensuring downloads of external application requirements are properly linked to the application file for each prospective student.
• Support the management of term-limited Application Readers as they assess applicants for completion and review candidates for initial reads of application packages.
• Offers operational support during the evaluation of candidates during Admissions committee meetings.
• Supports the data, query, and report requests made internally to ensure proper engagement with candidates during the application process.
• Offers operational support to strategic partners during the annual review of application updates
• Offers support to the internal annual review of application workflows, particularly annual application updates.
• Performs all duties as assigned.