"Assistant Director of Annual Giving Programs - Student and Recent Alumni"

Chief Objective of Position

This position leads the strategy, planning, and implementation of fundraising and philanthropy education initiatives for students and recent alumni. The key part of this role is creating a lifelong culture of giving to the university by developing programs that highlight the impact of philanthropy and inspire early engagement. In addition, this person will oversee the strategic operations of the Student Ambassador Call Center, which stewards and solicits constituents for charitable contributions. Ensures seamless donor stewardship by overseeing first-gift recognition and ongoing donor engagement. Hours during the academic year are 9am to 6pm.

Work Tasks

• Develop and implement a comprehensive student philanthropy program that connects with students as freshmen all the way through their senior year
• Recruits and manages the Senior Class Gift Committee to help achieve class-specific goals for their senior year and as first-year alumni
• Designs and executes targeted campaigns (including the Wright Cup), events, and educational outreach to increase awareness, donor retention, participation, and support from recent alumni
• Collaborates closely with campus partners, student organizations, and fellow division members to ensure cohesive messaging and integrated engagement
• Continuously evaluates program effectiveness and adjusts strategies to strengthen donor retention and long-term alumni involvement
• Oversees the operations of the Student Ambassador Call Center, including hiring, managing, and training students, submitting timesheets, writing scripts, preparing prospect lists, reviewing outstanding pledges, and weekly reporting
• Oversees the stewardship for first gifts of the fiscal year, ensuring timely and thoughtful recognition of donors
• Provides support for division and campus-wide events
• This position is designated as a “responsible employee” who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty.
• Develops and maintains very positive and professional customer service and/or relations within the office/department and with all constituencies to include students, faculty, staff, guests, and employees. Demonstrates a positive and professional attitude and treats everyone with dignity and respect. Fully supports the “Student’s First” value at CNU and routinely goes the extra mile in providing service.
• Reviews and communicates safety issues to assure a safe and healthy workplace and a reduction in work related absence.
• Performs other duties as assigned.

Knowledge, Skills, Abilities (KSA's) related to position

• Experience working in a customer service environment
• Excellent written and oral communication skills
• Computer skills in database management, word processing and spreadsheets
• Excellent organizational skills
• Ability to work collaboratively with students, faculty, and staff
• Ability to work independently
• Ability to manage multiple tasks with competing deadlines
• Managerial, organizational, analytical, and problem solving skills
• Ability to work a flexible schedule, including evening and weekend events

Required Education

Master’s Degree or a Bachelor’s Degree with experience that equates to a advanced degree.

Experience Required

• Experience working in a customer service environment
• Background in fundraising or development operations

Additional Consideration - Experience

• Previous experience working in higher education
• Demonstrated ability to work with and mentor students
• Previous experience managing volunteers