The Assistant Director of CRM Processes and Analysis is a member of
the admission technology team and serves as a technical and
operational resource for the institution’s admission CRM. This
position supports the development, administration, optimization,
and ongoing improvement of the Technolutions Slate environment to
advance enrollment goals and strengthen the student admission
experience. The Assistant Director collaborates with campus
partners to develop and maintain CRM workflows, reports,
communications, and other tools while ensuring data accuracy,
efficiency, and consistent processes.
Position Status: Exempt
Salary Range: $50,000-$55,000. This is the expected salary
range for this position. The actual salary offered will depend on a
candidate's experience and education, and departmental
budget.
Responsibilities
- Supports the Director of CRM Processes and Analysis in the
administration and ongoing development of the Technolutions Slate
CRM to support admission operations and enrollment goals.
Assists in developing, maintaining, testing, and deploying
Slate workflows, rules, decisions, portals, forms, dashboards,
campaigns, and communications.
Develops and maintains regular reports, dashboards, and ad-hoc
analyses to support admission operations and data-informed
decision-making.
Identifies opportunities to improve processes, increase
efficiency, and make effective use of CRM technology and data.
Provides day-to-day technical support for Slate users,
including troubleshooting, prioritizing issues, and assisting with
resolution.
Develops user documentation and assists with training and
support to promote consistent use of CRM tools and processes.
Collaborates with campus partners, vendors, and other external
partners on CRM enhancements, integrations, system updates, and new
functionality.
Assists with CRM-related projects, including system upgrades,
migrations, testing, and implementation of new features.
Maintains knowledge of Slate functionality, CRM best practices,
and emerging technologies and assists in identifying opportunities
for system enhancements.
Other Responsibilities
- Supports the University’s mission, vision and values.
- Demonstrates a strong commitment to continuous
improvement.
- Performs other duties and completes special projects as needed
and assigned.
Requirements
Minimum Qualifications
- Bachelor’s degree in information systems, computer science,
business, or a related field, or an equivalent combination of
education and relevant experience.
- Demonstrated professional experience administering, developing,
or supporting Technolutions Slate or a comparable CRM system.
- Proficiency with Microsoft 365 applications (Word, PowerPoint,
Excel, Outlook).
- Strong analytical, problem-solving, organizational, and project
coordination skills.
- Experience with reporting, data analysis, data quality, and
data-informed decision-making.
- Excellent written and verbal communication skills and the
ability to communicate technical concepts effectively to
non-technical audiences.
- Ability to manage multiple projects, priorities, and
deadlines.
Preferred Qualifications
- Significant hands-on experience with Technolutions Slate in a
college or university admissions, enrollment management, or student
services environment.
- Proficiency in HTML, CSS, and SQL is a plus.
- Experience with Ellucian Colleague.
Working Conditions/Physical Requirements
The essential
functions of this position are primarily performed in an indoor
setting with limited exposure to outdoor weather conditions. Work
is often sedentary in nature and requires remaining in a stationary
position for extended periods. Required abilities include speaking
and hearing for in-person and virtual communication, using close
and distance vision when reading documents or viewing screens, and
performing tasks with repetitive fine motor skills. Work may
require occasional lifting, bending, carrying, or otherwise moving
objects weighing up to 15 pounds. Qualified applicants who can
perform the essential functions of this position with or without
reasonable accommodations will be considered.
Benefits
An overview of Elmhurst University benefits is available
here
.
Please submit cover letter, resume, and three references with
contact information with online application. The references should
include name, phone number and email.
