Assistant Director of Disability Services

About Us

Located in Morrow, Georgia, Clayton State University is roughly 15 miles southeast of downtown Atlanta. The university offers employees an adaptable, collaborative environment that fosters professional and personal development.

The university is committed to having a positive impact on the State of Georgia and beyond by serving students and the community through broadening access to high-quality education and advancing workforce development. Clayton State offers multiple certificates, Associate's, Bachelor's, and Master's Degree programs, which currently enroll over 5,500 students in challenging campus and online courses.

Clayton State's main campus is situated on 214 beautiful acres in a lakeside setting just minutes from downtown Atlanta, making access to the vibrant metropolitan area swift. The Atlanta-Journal Constitution has named the university a Top Workplace in Atlanta for six consecutive years. The Chronicle of Higher Education also named Clayton State one of 79 higher education institutions across the nation in its list of 2017 Great Colleges to Work For.

Job Summary

The Assistant Director of Disability Services & Student Support serves as a key leader within the Division of Student Affairs and supports the mission of creating an accessible and student-centered learning environment where students have opportunities to thrive academically, socially, and personally.

Reporting to the Director of Disability Services, the Assistant Director provides leadership in the administration of disability accommodations, student case management, behavioral support, accommodated testing, ADA compliance, and coordinated student care initiatives. The position serves as a primary resource for students with disabilities while collaborating closely with the Dean of Students Office, Care Center, Housing & Residence Life, Counseling Services, Academic Affairs, Financial Aid, Enrollment Management, Student Conduct, and community partners to address barriers to student success.

The Assistant Director manages complex student situations requiring assessment, intervention, advocacy, and coordinated care while ensuring compliance with the Americans with Disabilities Act (ADA), ADA Amendments Act (ADAAA), Section 504 of the Rehabilitation Act of 1973, the Family Educational Rights and Privacy Act (FERPA), University System of Georgia (USG) policies, and institutional procedures.

The Assistant Director also assists with strategic planning, departmental assessment, policy development, ADA Title II implementation, digital accessibility initiatives, outreach programming, crisis response, and university-wide student success efforts.

Responsibilities

Disability Services Administration, Intake & Accommodation Management

The Assistant Director:

• Conducts comprehensive intake appointments with prospective, transfer, newly admitted, and currently enrolled students requesting disability accommodation.
• Reviews and evaluates medical, psychological, educational, and professional documentation to determine eligibility under ADA, Section 504, and USG guidelines.
• Engages in the interactive process to determine reasonable accommodations that provide equal access while maintaining academic integrity.
• Determines eligibility for:
  • Academic accommodation
  • Housing accommodation
  • Emotional Support Animal (ESA) requests
  • Temporary medical accommodations
  • Dietary accommodations
  • Pregnancy-related accommodations
  • Accessible furniture requests
  • Communication access services
  • Assistive technology
• Develop individualized accommodation plans and issues official accommodation letters.
• Coordinates accommodation implementation with faculty and campus departments.
• Provides ongoing accommodation reviews and reassessments.
• Maintains an active student caseload through individualized case management and follow-up.
• Educates students regarding disability laws, accommodation procedures, self-advocacy, student rights and responsibilities.
• Assists students in resolving accommodation-related concerns through collaborative problem solving.
• Maintains confidential electronic records in compliance with FERPA, ADA, Section 504, and university policies.

Accommodated Testing & Exam Administration

The Assistant Director:

• Coordinate and oversee the daily operation of accommodated testing services.
• Schedule and administer quizzes, midterms, final examinations, placement exams, and other assessments requiring approved accommodations.
• Ensure testing accommodation is implemented accurately, consistently, and in compliance with federal regulations.
• Coordinate with faculty regarding exam delivery, return procedures, academic integrity, and accommodation implementation.
• Monitor testing environments to ensure confidentiality, security, and adherence to university testing procedures.
• Develop and maintain testing protocols, operational procedures, and quality assurance standards.
• Supervise testing logistics, scheduling, exam materials, and testing room utilization.
• Utilize case management systems to coordinate testing requests and monitor accommodation usage.

Dean of Students & Care Center Responsibilities

The Assistant Director:

• Assist the Director of Disability Services, Dean of Students, and Care Center with student support initiatives and non-clinical case management as assigned.
• Provide referrals and resource coordination for students experiencing academic, financial, medical, housing, food insecurity, or personal challenges.
• Collaborate with campus partners to ensure students relate to appropriate university and community resources.
• Participate in CARE Team, Behavioral Intervention Team (BIT), and other student support meetings as assigned.

Operations & Compliance

The Assistant Director:

• Assist with the daily operations of the Disability Services office.
• Maintain electronic student records and accommodation management systems (e.g., Maxient, ServiceNow, AIM/SAM, or comparable software).
• Monitor departmental workflows related to accommodations, testing, documentation, and student communications.
• Ensure compliance with ADA, Section 504, FERPA, University System of Georgia policies, and institutional procedures.
• Assist with departmental reporting, assessment, data collection, and annual program review.
• Support office initiatives related to ADA Title II Digital Accessibility implementation and institutional accessibility efforts.

Campus Collaboration & Outreach

The Assistant Director:

• Serve as a resource to faculty and staff regarding disability accommodations, inclusive instructional practices, and accessibility.
• Consult with faculty regarding implementation of classroom and testing accommodations.
• Collaborate with Academic Affairs, Housing, Counseling Services, Student Conduct, Information Technology, Testing Services, Athletics, and other campus departments to support student success.
• Assist with new student orientation, Preview Day, outreach events, workshops, and campus programming promoting disability awareness and accessibility.

Other Duties

• Assist with departmental strategic initiatives and special projects.
• Participate in university committees as assigned.
• Remain current on federal regulations, disability law, emerging trends, assistive technology, and best practices.
• Perform other duties assigned by the Director of Disability Services

Required Qualifications

Bachelors degree in:
¿ Higher Education Administration
¿ Counseling
¿ Rehabilitation Counseling
¿ Psychology
¿ Social Work
¿ Special Education
¿ Student Affairs
¿ Or a closely related field

Preferred Qualifications

• Experience with accommodated testing center operations.
• Experience using Maxient, ServiceNow, AIM, SAM, or comparable disability management systems.
• Experience supporting ADA Title II digital accessibility initiatives.
• Experience developing policies, procedures, and operational workflows.
• Experience supervising student employees and graduate assistants.

Knowledge, Skills, & Abilities

• Thorough knowledge of the Americans with Disabilities Act (ADA), ADA Amendments Act (ADAAA), and Section 504.
• Knowledge of FERPA and confidentiality requirements.
• Ability to review and interpret medical, psychological, and educational documentation.
• Knowledge of postsecondary disability accommodation practices.
• Demonstrated experience coordinating accommodated testing and examination services.
• Excellent organizational, time management, and case management skills.
• Strong customer service and interpersonal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Ability to collaborate effectively with students, faculty, administrators, and community partners.
• Experience using Microsoft Office Suite, database management systems, and electronic case management software.
• Knowledge of assistive technology, Universal Design for Learning (UDL), and digital accessibility principles is preferred.
• Commitment to accessibility and student success.

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Institutional Values

Clayton State University will have a positive impact on the State of Georgia and beyond by serving students and the community through broadening access to high-quality education and advancing workforce development. Our statement of core values is adaptability, collaboration, excellence, integrity, and people-centered. Each Clayton State University community member is responsible for demonstrating and upholding these standards. More details on Clayton State's Statement of Core Values and Code of Conduct can be found online at https://www.clayton.edu/strategic-plan/mission-vision-values and https://www.clayton.edu/human-resources/current-employees/resources-policies

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation, including a criminal background check demonstrating eligibility for employment with Clayton State University, as determined by Clayton State University in its sole discretion, confirmation of the credentials and employment history reflected in application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug and alcohol screening. Candidate must disclose potential, actual, or apparent conflicts of interest in compliance.

Offers are made expressly subject to the applicable federal and state laws, statutes, rules, and regulations of this institution and the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity

Equal opportunity and decisions based on merit are fundamental values of Clayton State University and the University System of Georgia (USG). Clayton State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status ("protected status"). No individual shall be excluded from participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any Clayton State University program or activity because of the individual's protected status; nor shall any individual be given preferential treatment because of the individual's protected status, except that preferential treatment may be given on the basis of veteran status when appropriate under federal or state law.

Clery Disclosure

This position may be considered a Campus Security Authority, CSA. A Campus Security Authority is a Clery-specific term that encompasses certain departments, groups, and individual employees who have a duty to report crimes they become aware of, as defined by the Clery Act.