Title: Assistant Director of Financial Aid for Customer Service Technology
Position Type:
Professional Tech Full time
College: Pikes Peak State College
Location: Colorado Springs
Salary Range: $68,340 annual gross
Who We Are:
Pikes Peak State College is the largest and most diverse college in the Pikes Peak region, serving students with a wide range of goals, experiences, and responsibilities. Our students include recent high school graduates, working adults, military-affiliated students, parents, first-generation students, career changers, transfer students, and lifelong learners. Our mission is to provide high-quality educational opportunities to all, with a focus on student success and community needs. We fulfill…
that mission by creating affordable, flexible, and accessible pathways that help students transfer to four-year institutions, enter the workforce, advance their careers, and build better futures close to home. As the needs of our students, employers, and communities continue to evolve, so do we. PPSC embraces innovation that is human-centered, ethical, and focused on student learning. Through strong workforce partnerships and the thoughtful integration of emerging technologies, including artificial intelligence, we prepare students not only for today's opportunities, but for what's next. We're looking for people who are passionate about access, collaboration, innovation, and student success. Whether you work in the classroom or behind the scenes, your contributions help create opportunities that change lives. At PPSC, our vision is simple: Students Succeed at PPSC.
Job Summary:
This is a NON-CLASSIFIED employment opportunity and is exempt from the State Classified Personnel
System. Visit the State of Colorado for Classified employment opportunities.
The Assistant Director of Financial Aid is a full-time
professional exempt position, reporting to the Associate Director of Financial Aid. This position will head a team that provides excellent,
efficient and timely customer service to all students who visit or co ntact the Financial Aid office, ensuring the customer is provided the
information they need to navigate through the financial aid process. This position maintains a thorough and current working knowledge of all
federal Title IV, State of Colorado and institutional rule s, regulations and procedures to ensure the accurate release of information and
program compliance.
Reports To: Associate Director of Financial Aid
Duties & Responsibilities:
- Remain informed of changes in federal and state policies that may impact institutional procedures. Evaluates the effectiveness of
existing policies and procedures and recommends changes to the Associate Director of Financial Aid. - Supervise and evaluate the
Customer Service staff in the financial aid unit. Create and maintain a high performance environment characterized by positive leadership
and strong team orientation. Defines goals and/or required results at the beginning of the performance period; supervises and coaches staff
toward goal expectation and attainment. Motivates staff to improve quantity and quality of work performed and provides cross-training and
development opportunities as appropriate. - Determine eligibility and authorize awards from federal and state programs in compliance
with all rules, regulations and guidelines. Utilize existing funds to maximize number of students receiving assistance. Revise awards as
individual circumstances change. - Provide information, counseling and advise individuals and groups, including prospective and
current students, parents, faculty, staff and other professionals in the financial aid comm unity about available programs, application
procedures, eligibili1y requirements, student's rights and responsibilities. Work with Recruiters on schedule for high school visits and
FAFSA assistance. - Serve as liaison with outside agencies and other internal departments to research and resolve problems that
interfere with the student's ability to receive funds and/or access educational opportunities. - Collaborate with the Marketing team
to maintain and update website content, student-facing forms, and departmental policies and procedures (P&P) guides to ensure accuracy,
consistency, and compliance. - Gather, organize, review and preserve information needed for reports, audits, and program reviews.
Provide interpretation and additional information to others as required. - Resolve issues that arise as a result of miscommunication
or misunderstanding between students and staff as it relates to the financial aid process. - Completion of other projects and
responsibilities as assigned by the Associate Director of Financial Aid. - Analyze, implement and review organizational structure and
process for completing tasks; determine need for changes in procedures and recommend appropriately. - Actively participate in CCCS,
State of Colorado, regional and national forums for areas within or related to Financial Aid.
Competencies/KSAs:
- Knowledge of Financial Aid resources including FSA Partner Connect and
NASFM. - Demonstrate ability to use Dept of Education software such as FAFSA Partner Portal, NSLDS and COD.
- Knowledge of
post-secondary education financial aid procedures. - Knowledge of the Higher Education Act and the timings of the regulations that
have affected Title IV programs. - Excellent oral and interpersonal communication skills, including ability to make professional
presentations to large groups. - Excellent written communication skills, including writing reports and training
materials. - Solid computer skills, including word-processing, database, spreadsheet, and presentation software applications; fluent
in internet use and navigation. - Skill in utilizing current student information system for providing student services and managing
administrative functions. - Excellent problem-solving skills, with ability to handle multiple priorities
simultaneously. - Demonstrated ability to plan, organize and measure programs and processes, performing basic data analysis to
identify statistical trends. - Demonstrated leadership ability.
- Ability to work effectively with wide variety of constituents,
including students, faculty, staff, and community members/organizations. - Ability to gather and synthesize information from multiple
sources to be utilized in effective decision -making. - Ability to work both independently and as effective team
member. - Ability to effectively supervise and evaluate employees.
- Ability to navigate differences effectively and
respectfully in the workplace. - Adhere to college policies and procedures.
Minimum Qualifications:
- Bachelor's degree from a regionally accredited institution
- Two years professional employment experience in a financial aid
office in Higher Education - Demonstrated experience administering and interpreting State financial aid funding
- Demonstrated
experience administering and interpreting Federal financial aid regulations - Demonstrated experience with public speaking and group
educational presentations
involves the exercise of discretion, analytical skill, judgment, personal accountability, and responsibility for creating, developing,
integrating, applying, or sharing an organized body of knowledge. Colorado revised statute (C.R.S. 24-50-135(1) allows colleges to exempt
positions from the State Personnel Classified System that are determined to be professional level work.
Preferred
Qualifications:
- Master's degree from an accredited institution in business administration; counseling;
communications/public relations; public administration; organizational development/leadership; college student personnel administration;
student affairs in higher education; educational leadership; education; or related field - Demonstrated work experience in a community
college - Two or more years of direct supervisory experience
- Professional experience building rapport and working
collaboratively with a variety of constituents and diverse populations - Experience with Banner Student Information
System - Experience with Federal Department of Higher Education software
- Employment experience managing resources and services
in online and/or distance education - Experience with computer office software applications (word processing, database, spreadsheet,
presentation) and Internet - Demonstrated work experience in secondary education or higher education
- Ability to read, write,
and speak fluent Spanish
Selection Process:
For full consideration, all application materials must be
received by 4:00 p.m. on September 30, 2026.
Must be a State of Colorado resident or able to relocate to Colorado prior to first date
of employment.
Visa support is not available for this position.
Application Instructions:
Pikes Peak
State College will conduct reference checks and a criminal background check on the selected candidate. Employment offers and continued
employment are contingent upon successful completion of a criminal background check. This position will have access to federal tax
information and must complete a fingerprint-based criminal history record check as part of the pre-employment process.
Application
must be submitted online. Incomplete applications may not receive full consideration. A complete application will include:
Cover
letter - Address the minimum and preferred qualifications in the order listed on the job announcement.
Resume - Reflect experience,
education, knowledge, skills, and abilities.
Unofficial Transcripts - Unofficial transcripts for all degrees conferred. Official
transcripts are required if hired for the position.
Professional References - Provide names and contact information for three recent
professional references who can address your expertise and background for this position.
Additional
Information/Benefits:
Work Life Balance Pikes Peak State College offers a generous amount of annual leave and sick leave.
Depending on your employment category and full or part-time status, Pikes Peak State College offers 15 hours a month of annual leave and 10
hours a month of sick leave accrual. There are paid holidays and alternate paid holidays which allow the college to be closed Christmas Day
through New Year's Day. Eligibility is defined by your employment FTE status.
Tuition Reimbursement
Education and your success
are a priority at Pikes Peak State College. We encourage you to develop job skills and abilities which will benefit you as well as our
college. Eligible employees, their eligible dependents, and spouse/domestic partners may enroll in credit courses at any of the Colorado
Community College System. Eligibility is defined by your employment FTE status.
Health, Dental & Vision
Pikes Peak State
College offers a comprehensive benefits package designed to provide you and eligible dependents, spouse/domestic partner, with a broad range
of employer paid and employee paid benefit options. In addition to medical coverage, the college offers dental and vision insurance plans to
choose from. Eligibility is defined by your employment FTE status.
Retirement
Pikes Peak State College participates in
Colorado Public Employees' Retirement Association (PERA) contribution rates. State employees are required to a mandatory contribution of a
percentage of their salary to the plan, and the college contributes a percentage as well. While you are enrolled in PERA, you do not pay
Social Security. In addition, there are supplemental retirement plans available through three other vendors.
Flexible Spending
Accounts
Flexible Spending Accounts (FSA) offer you an easy way to pay for eligible medical and childcare expenses with money that's
set aside with a pre-tax benefit. Eligibility is defined by your employment FTE status.
Disability Coverage
Pikes Peak State
College offers disability insurance to help you meet needs should you become unable to work due to an illness or injury.
Life
Insurance
Pikes Peak State College offers life insurance paid for by the college to eligible employees. Supplemental life and
accidental death and dismemberment insurance policies are available for those interested in additional coverage. Eligibility is defined by
your employment FTE status.
Additional Leave Programs
Pikes Peak State College offers additional leave programs such as
bereavement leave, jury leave, community and parental academic leave, Family and Medical Leave (FML), and Colorado Family and Medical Leave
Insurance (FAMLI).
This is a Preview Listing…
You must sign in to see the full job description, and to apply.
Manage / Upgrade this job to a Full Job Listing.
Find Your Best Opportunity
Tell them AcademicJobs.com sent you!

