Job Description

The Assistant Director of Operations (FOH) serves as the primary architect of the guest experience at the Morris Inn and McKenna Hall. This role requires a high-visibility leader who maintains an active presence in the lobby and on the front drive to ensure seamless service delivery and personalized hospitality. By overseeing the Front Desk, Parking, and Guest Services teams, the Assistant Director bridges the gap between digital reservations and physical arrivals. This leader is a key…

ambassador for the University, managing high-level relationships with VIP guests and campus constituents while fostering a collaborative partnership with University partners.

Key Focus Areas

High-Touch Hospitality: Maintaining a commanding and welcoming presence in the Lobby and on the Front Drive to model service excellence.
VIP & Constituent Relations: Acting as the primary point of contact for University leadership, visiting dignitaries, and high-profile guests.
Interdepartmental Synergy: Building a robust, collaborative bridge with University Parking Services and external reservation partners.
Operational Communication: Ensuring flawless information flow between third-party reservation teams and on-site operations.
Leadership Presence: Mentoring a management team to handle high-pressure scenarios with composure and 'unreasonable' levels of care.

Duties & Responsibilities

40% - Front of House Leadership & Guest Presence

Maintain a high-visibility presence in the lobby and front drive during peak periods to oversee traffic flow and guest engagement.
Directly manage two Operations Managers and one Front Office Supervisor to ensure staffing levels and service standards are met.
Serve as the primary on-site authority for resolving complex guest issues and elevating service recovery efforts.
Audit and refine front drive and parking procedures to ensure a premium first and last impression for every guest.

25% - Strategic Communication & Reservation Management

Oversee the relationship and communication pipeline with the third-party reservations team to ensure booking accuracy and guest preferences are captured.
Collaborate with the revenue and sales teams to manage room inventory and arrival expectations effectively.
Facilitate daily huddles to communicate VIP arrivals, special events, and campus activities to the FOH staff.

20% - Campus Liaison & VIP Coordination

Establish and maintain a strong collaborative relationship with University Parking Services to optimize guest parking, valet logistics, and campus access.
Directly coordinate the arrival and stay experience for University constituents and VIP guests, ensuring all specialized needs are anticipated and met.
Represent the hotel at campus-wide events and planning meetings related to FOH operations.

10% - Administrative & Performance Analytics

Monitor and report on guest satisfaction scores through HundredX, identifying trends and implementing training to address gaps.
Manage labor budgets for the front office and parking teams.
Evaluate and implement new technologies or amenities that enhance the front-of-house guest experience.

5% - Any other duties as assigned.

Qualifications

Bachelor's degree in Hospitality, Business, or a related field (or equivalent experience)
Minimum 3-5 years of progressive hospitality or hotel operations management experience
Strong leadership, communication, and organizational skills
Proven commitment to service excellence and team development
Familiarity with hotel property management systems (PMS) is preferred
Ability to work flexible hours including evenings, weekends, and holidays as needed

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Assistant Director of Hotel Operations Morris Inn

University of Notre Dame

Holy Cross Dr, Notre Dame, IN 46556, USA

Job Description

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This is a Preview Listing…

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Grants to USA Entities for Nanochemistry, Supramolecular, and Macromolecular Chemistry Research

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2026 AAA Annual Meeting: On the Verge

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Assistant Director of Hotel Operations Morris Inn

University of Notre Dame

Holy Cross Dr, Notre Dame, IN 46556, USA

Job Description

This is a Preview Listing…

Related Jobs

Related Research Grants

Grants to USA Entities for Resource Management Research

Grants to USA Entities for Research on Engineering Systems

Grants to USA Entities for Advanced Materials Research

Grants to USA Entities for Intelligent Dynamic Systems Research

Grants to USA Entities for Civil Infrastructure Research

Grants to USA Entities for Nanochemistry, Supramolecular, and Macromolecular Chemistry Research

Grants to USA IHEs, Nonprofits, and Tribes for Chemistry Research on Life Processes

Grants to USA Entities for Chemical Computational Methods, Models, and Theory Research

Related Conferences

2026 AAA Annual Meeting: On the Verge

87th Annual Meeting of the Society for Applied Anthropology

AABA Annual Meeting 2027

75th Annual Highway Geology Symposium

GSA Annual Meeting 2026

AGU Fall Meeting 2026

Southeastern Section Meeting 2027

APS Division of Nuclear Physics Meeting (DNP 2026)

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Joint March Meeting and April Meeting — Global Physics Summit 2027

Assistant Director of Hotel Operations Morris Inn

University of Notre Dame