Job Description Summary

The Office of Academic Innovation at Penn Engineering seeks an experienced leader in instructional technology, online learning operations, and emerging technologies to lead the Instructional Technology Team of approximately four full-time employees. This role oversees the delivery and continuous improvement of technology-enabled learning experiences across a growing portfolio of online programs while advancing strategic initiatives involving AI, automation, analytics, and digital innovation. The Assistant Director will lead a high-performing team responsible for course operations, instructional technology, and stakeholder support, ensuring an exceptional experience for students, faculty, and teaching assistants.

This position follows a hybrid remote work schedule. Some evening and weekend work is required.

Responsibilities

Team Management

As the supervisor of the Instructional Technology Team, manage employees responsible for day-to-day operations of at-scale online, for-credit courses. Specifically, review and refine existing processes, responsibilities, and operations to ensure a smooth course experience for faculty, TAs, students and staff. Develop and manage a complex course support system, ensuring the responsibilities are distributed evenly among all staff members. Oversee TA hiring and exam proctoring. Work with the Instructional Design Team to refine processes related to revisions and preparations for the following semester. Ensure the staff has regular training and professional development to increase their understanding of instructional technology and team operations.

Instructional Technology

Serve as the primary point of contact for a portfolio of 1-2 courses, and assist in supporting technology and logistical requests. This includes support for the hiring, onboarding, and supervision of large teams of TAs.

AI and Technical Integration and Strategy

Collaborate with the AI Solutions Manager in the management and implementation of tech and AI-related projects and initiatives across the Office of Academic Innovation, ensuring tools are ethically and effectively integrated into the curriculum and administrative workflows. When informed of a platform or tool update, manage the education and training of faculty, TAs, and staff so they can easily adapt to the change. Stay current on generative AI, machine learning, and other EdTech applications, and identify opportunities for adoption and innovation.

Student Success

Support the Student Affairs Team in helping every student in the degree programs to succeed. Specifically, track quantitative and qualitative information from multiple systems, work closely with the Faculty, TAs, and Student Affairs team to monitor student progress, coordinate interventions and track accommodations.

Qualifications

• Bachelor's degree , Master's in a related field strongly preferred, and a minimum of 3-5 years experience, preferably in higher education, technology or a closely related field, or an equivalent combination off education and experience.
• Demonstrated experience managing AI integration projects, pilot programs, or AI-driven educational tools.
• Demonstrated experience managing online courses and/or instructional technology.
• Demonstrated experience managing teams that need to meet daily, weekly and semester goals, i.e., both strong project management skills and supervisor skills.
• Strong customer service skills, positive attitude and attention-to-detail.
• Intermediate Excel skills such as pivot tables, vlook-up and filters.
• Experience with LMSs, LTIs, and associated instructional technology.
• Proficient with GSuite and comfortable using project management tools.
• Excellent written and verbal communication skills.
• Experience working in a highly collaborative team environment preferred.
• Experience working with students in higher education environment.

Note: Cover Letter strongly recommended.