"Assistant Director of Operations"

General Description

Reporting to the Executive Director, the Assistant Director of Operations develops and implements technology and data-driven systems, procedures, and solutions to continuously improve the Catto Scholarship's operations and impact. The Assistant Director is a core member of the Catto Scholarship leadership team and works collaboratively with the College's Institutional Research and IT departments to optimize systems for automating, streamlining, and improving decision making and operations across all functional areas of the department. Leveraging data, technology, and organizational insights, the Assistant Director also oversees processes and procedures for accurately and efficiently awarding scholarship aid and forecasting the Catto Scholarship's budgetary need and capacity over time.

Specific Responsibilities

• Design and identify data systems used for research, actionable insights, and analytical purposes, including specialized databases and dashboards to strengthen Catto interventions, initiatives, outcomes, innovations, and other related solutions.
• In consultation with Executive Director, establish systems and procedures to optimize data-driven decision making and seamless operations across all functional areas of the Catto Scholarship.
• Develop sound metrics and procedures to track and evaluate the progression of individual Catto Scholars and their cohorts.
• Determine the continued eligibility of Catto Scholars based on established benchmarks for on-time degree completion.
• Develop and implement policies and procedures for accurately and efficiently awarding Catto Scholarship aid, including last-dollar tuition, monthly basic needs payments, and course material credits.
• Supervise financial and scholarship aid staff members.
• Track, monitor, and project scholarship spending based on recruitment, retention, graduation, and award utilization trends.
• In consultation with the Executive Director and the College's Director of Institutional Research, assign tasks and projects to the Data Specialist, Catto Scholarship.
• Co-lead, with Data Specialist, the creation of data related presentations and visualizations to effectively share findings with Catto staff, College leadership, and the Mayor's Office of Education.
• Co-lead, with Data Specialist, the creation and management of all survey instruments pertaining to the Catto Scholarship.
• Evaluate and share academic research to aid in high-level decision making.
• Design and manage metrics and dashboards pertaining to Catto Scholars and the College's dual enrollment programs.
• Create and maintain documentation for reporting procedures.
• Serve as co-chair of the Catto Scholarship's Evaluation Appeals Team.
• Serve as member of the Catto Scholarship's Senior Leadership Team.
• Demonstrate sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and racial and ethnic backgrounds.
• Work collaboratively with the College's Institutional Research, Institutional Effectiveness, and IT departments to optimize the Catto Scholarship's data systems.
• Deliver quality customer service to internal and external constituents in a timely, professional, and courteous manner.
• Perform assigned duties in a manner consistent with the mission, goals, and core values of the College.
• Other duties as assigned.

Minimum Qualifications

• Bachelor's degree required. Any and all degrees must be from a recognized institutional accreditor.
• At least four (4) years of relevant work experience in higher education and/or in an operations setting is required.
• Previous experience using Ellucian Banner, or a similar enterprise-wide system is required.
• Strong knowledge of relational database architecture, tables, and data sets is required.
• Demonstrated proficiency utilizing multiple applications such as SharePoint, dashboards, and website development tools is required.
• Basic proficiency in Excel, SQL, and Tableau.
• Ability to draw conclusions and make recommendations based on data and research findings.
• Ability to manage multiple projects simultaneously.
• Experience supervising full-time professional(s).
• Strong organizational and time management skills with exceptional attention to detail required.
• Ability to work effectively in a fast-paced, collaborative environment required.
• Demonstrated ability to maintain sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and racial and ethnic backgrounds.
• Strong written, verbal, and interpersonal communication skills required.

Preferred Qualifications

Master's degree preferred.

Work Location

Main Campus