General Summary

The Donor Relations Associate is responsible for the coordination of stewardship and donor related activities that advance the engagement of volunteers for and donors to the Johns Hopkins Institutions. The Donor relations Associate will be responsible for independent, complex project management in coordination with fundraisers, senior leaders, and other Development Offices (DOFFs) to ensure ongoing implementation of existing stewardship and engagement activities and strategic enhancements and innovations.

Specific Duties & Responsibilities

• Coordinate stewardship programs and plans and implement changes as needed.
• Assist in developing stewardship plans for major-, principal-, and leadership-level prospects and donors with fundraisers.
• Prepare and coordinate sophisticated written stewardship correspondence for various prospects.
• May manage a portfolio of a targeted number of stewardship cases.
• Utilize database (CRM) in daily work.
• Maintain and refine a standard set of metrics and annual dashboards.
• Maintain volunteer metrics for the campaign engagement goals.
• In close partnership with the Office of Advancement Services, develop and maintain guidelines, documentation, and resources for volunteer coding and reporting in JHAS.
• Advise divisional offices on JHAS-related best practices for volunteers.
• Manage the implementation of a board portal for interested development units.
• Create publications, personalized books, and other stewardship pieces.
• Coordinate and oversee mailings.
• Contact or coordinate with those benefitted from donors’ funding to request impact letters.
• May track and report on the use of endowed funds.
• Work closely with department administrative staff to draft and mail leadership letters.
• Manage the DOFF’s gift acknowledgement process.
• Coordinate or partner in the planning and execution of stewardship events.
• Work with Development Communications and other appropriate offices to ensure online and written publications are up to date.
• Other duties as assigned.

Position Overview

The Assistant Director supports the adoption and implementation of the stewardship and scholarship management platform across Johns Hopkins (currently Awarded), as well as other digital stewardship efforts managed by Central Stewardship and Donor Engagement. Reporting to the Associate Director, the Assistant Director will become an expert user of Awarded, assisting divisional partners in data collection and reporting as the platform is scaled to include all ten schools. The Assistant Director will also support colleagues in their use of other digital stewardship platforms, including Canva, ThankView, and Animoto.

Key Responsibilities

• Train colleagues and execute process for endowed fund compliance data reporting in the scholarship stewardship platform.
• Provide ongoing expertise and support as a JHAS Superuser.
• Support the Associate Director of SDE in maintaining the ThankView platform university-wide.

Minimum Qualifications

• Bachelor's degree.
• Two years of related experience.

Preferred Qualifications

• Highly proficient use of Excel, particularly mail merge functionality.
• Occasional evening and weekend hours required.