Analyzes assessment results to identify trends, highlight opportunities for continuous improvement, and recommend evidence-based enhancements to divisional practices, policies, and procedures. Develop and manage systems for tracking and evaluating divisional initiatives, strategic priorities, and deliverables to promote accountability and progress toward measurable student success outcomes. Leads the creation and maintenance of an annual Student Affairs assessment and planning calendar, ensuring timely reporting and integration with university-wide assessment cycles. Leads the Division’s assessment committee. Leads the production of the annual Division of Student Affairs Annual Impact Reports, department annual reports, and semester reports. Provide leadership, coordination and project management with the division’s strategic action plan. Collaborate with key campus partners including the Office of Information Technology, Institutional Research, Student Retention and Success, Undergraduate Education and Academic Services, and Enrollment Management to support shared projects, data integration efforts, and other-related initiatives.
2.) Data Collection, Analysis, and Reporting
- Collects, analyzes, and interprets strategic data to inform
divisional decision-making, resource allocation, and long-term
planning. Provides actionable insights that shape programmatic
assessment, strategic initiatives, and emerging Student Affairs
priorities. Develops and implements strategies to identify and
engage students not currently involved in co-curricular activities.
Provide assessment support for Housing & Residence Life,
including the Residential Experience and the Residential
Curriculum. Support assessment planning related to accreditation
and continuous quality improvement for both the Student Health
Center and the Center for Well-Being. Support division-wide
assessment, data analytics, dashboards, program evaluation, survey
administration, and institutional reporting to support strategic
planning and executive decision-making. Serve as the point of
contact for Student Affairs student success outcomes, and supports
all major cohorts, programs and initiatives that tell the
division’s student success stories. Collaborates with key partners
across campus including Institutional Research, Undergraduate
Education, and Student Retention and Success to design
data-informed interventions that increase engagement, belonging,
and retention. In conjunction with the Student Affairs Data
Analytics Team, oversees the data analysis and presentation of
assessment projects conducted across Student Affairs departments,
ensuring findings are clearly communicated, actionable, and aligned
with institutional priorities. Prepares and delivers high-quality
reports and presentations for Board of Trustees, senior leadership,
university committees, and external audiences, articulating
progress toward divisional goals and institutional impact.
3.) Consultation, Training and Capacity Building
- Serves as the division’s subject matter expert on Student
Affairs assessment, benchmarking, and evaluation best practices,
ensuring divisional strategies align with national standards and
institutional goals. Creates and standardizes templates, policies,
and procedures for internal and external reporting to enhance
consistency, transparency, and efficiency in data management and
communication across the division. Provides expert training and
consultation to divisional staff on assessment design, data
collection, analysis, interpretation, and reporting. Supports
departments in building the capacity to use evidence-based
decision-making to enhance programs and student outcomes. Develops
and facilitates workshops, guides, and digital resources to
strengthen staff assessment literacy and promote a culture of
continuous improvement across the Division of Student Affairs.
Oversee the development and maintenance of the Student Affairs
Assessment website, ensuring it serves as a dynamic resource for
data sharing, transparency, and communication of divisional
impact.
4.) Collaboration, Partnerships and Student Activism Support
Team
- Serves as a designated member of the Student Activism Support
Lead Team (SAST) and participates in an on-call rotation to support
student activism, expressive activity, demonstrations, advocacy
efforts, and other student-led engagement activities. Serves as a
visible university representative and resource during planned and
emergent student activities, promoting constructive engagement,
effective communication, conflict de-escalation, and adherence to
university policies and community standards. Provides after-hours
and weekend support for student programs, campus events,
demonstrations, and other activities that may require university
response, coordination, or intervention on alternating basis.
Collaborates with campus partners including the AU Police
Department, Office of Student Accountability and Restorative
Practices, the Office of Inclusive Excellence, and other university
stakeholders to support student well-being, campus operations, and
institutional response efforts. Maintains availability during
assigned on-call periods to respond to emerging recognized student
organization events and/or activism concerns, assess situations,
provide appropriate support and referrals, and ensure continuity of
university services during evenings, weekends, holidays, and other
non-business hours.
- Coordinate with other Student Affairs and University
departments, and external organizations to conceive, develop, and
execute initiatives and programs. Establish and maintain
collaborative working relationships with offices on campus to
promote student engagement, success, and retention. Support major
division and university-wide programs, including but not limited
to, Commencement, Family Weekend, Move-In, New Student Orientation,
Family and Supporters Orientation, Student Achievement Awards, and
Eagles at Night. As a member of the Division of Student Affairs,
this position may advise recognized student organizations as
needed.
5.) Projects and Support
- Leads the Student Affairs Student Worker Learning Outcomes
Project, overseeing the design, implementation, and evaluation of
outcomes-based learning experiences for student employees across
the division. Serves as the Division’s project manager for projects
as assigned the Vice Provost for Student Affairs. Collaborate and
lead the design and implementation VPSA communications, including
but not limited to assessment updates, progress reports, and data
storytelling initiatives that elevate the visibility and impact of
Student Affairs work. Coordinate divisional program reviews with
individual units based upon the respective standards of the
functional area being reviewed.
6.) Supervision
- Hires, trains, and supervises 1 – 2 Graduate Assistants.
Provides an environment conducive to intellectual curiosity,
effective challenge and support, and teamwork. Meets with staff
member(s) individually to discuss their performance and provide
professional development opportunities.
Supervisory Responsibility:
- Supervises 1 - 2 Graduate Assistants.
Competencies:
- Serving Customers.
- Displaying Creativity.
- Prioritizing and Organizing.
- Acquiring and Analyzing Information.
- Supporting Coworkers.
Position Type/Expected Hours of Work:
- Full-time.
- 35 hours per week.
- Full on campus presence.
- This position has non-traditional hours, 11am - 7pm, Monday -
Friday.
- Staff will work on an adjusted work schedule as needed,
including late nights and weekends to support divisional programs,
Student Activism Support Team, and other activities.
Salary Range:
- $63,160.00 - $66,900.00 annually.
Required Education and Experience:
- Bachelor's degree or equivalent.
- 2 - 4 years of relevant experience.
Preferred Education and Experience:
- Master's degree or equivalent.
- 3 - 5 years of relevant experience.
- Preferred experience in the field of higher education
institutional research or in higher education data analysis.
Additional Eligibility Qualifications:
- Inclusive Excellence: An ability to welcome, value, and affirm
individuals of all identities and experiences, and a commitment to
ensure they are understood, appreciated, and fully included in the
university community.
- Discretion, Tact and Diplomacy: Ability to exercise discretion,
tact and diplomacy while interacting with students, faculty,
university staff, management, internship employers and other
stakeholders on confidential and/or sensitive matters.
- Advanced Communication: Ability to express oneself clearly and
concisely, using language with precision; constructing logical
arguments; accurate note taking, editing and summarizing; and
writing reports or correspondence free of spelling and grammatical
errors. Ability to engage in active and empathetic listening and
communicate with a service minded orientation.
- Thoroughness in Reviewing Work: Ability to review one’s own and
others work and information to ensure completeness and accuracy;
carefully prepare for meetings and presentations; organize
information or materials for others; follow up with others to
ensure that agreements and commitments have been fulfilled; and set
up procedures to ensure high quality of work.
- Student Services Skills: Ability to serve as bridge to
services, intervene and/or advocate on students’ behalf with
offices across campus to support needs, drive engagement and
empower students to achieve their goals.
- Diagnostic Information Gathering: Ability to seek out relevant
people to obtain information; probe skillfully to get at the facts
when others are reluctant to disclose the full details; ask
clarifying questions; and gain a complete and accurate picture by
checking multiple sources.
- Standard Office Software: Skill using email, word processing,
spreadsheet/ data analysis and presentation development software
applications such as Microsoft Outlook, Word, Excel, and PowerPoint
while preparing briefings, reports, and presentations.
Other Duties:
- Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice.
Benefits
AU offers a competitive benefits package.
Click here to learn about American University's unique benefit
options .
Other Details
- Hiring offers for this position are contingent on successful
completion of a background check.
- Employees in staff positions at American University must
deliver their services to the university from either the District
of Columbia, Maryland, or Virginia, or perform work on-site at the
university.
- Please note this job announcement is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time
with or without notice.
- American University is an
E-Verify employer.
Current American University Employees
American University current employees must apply through their
employee Workday account. If you are a current employee at American
University, please log into Workday and select the Find Jobs report
which will take you to our internal career listings.
Contact Us
For more information or assistance with the American University
careers site, email
theworkline@american.edu
.
American University is an equal opportunity, affirmative action
institution that operates in compliance with applicable laws and
regulations. The university does not discriminate on the basis of
race, color, national origin, religion, sex (including pregnancy),
age, sexual orientation, disability, marital status, personal
appearance, gender identity and expression, family
responsibilities, political affiliation, source of income, veteran
status, an individual’s genetic information or any other bases
under federal or local laws (collectively "Protected Bases") in its
programs and activities.
