Assistant Director, Student Care & Support

courses of action. Working with staff, to understand the information gathered from multiple sources to develop a comprehensive understanding of each student situation, applying industry standards to guide assessment, follow-up, case management, and documentation. Maintains cases, in collaboration with appropriate departments, supports the development and implementation of crisis management and behavior support plans for high-risk situations. Facilitates effective, confidential communication among stakeholders, maintains accurate records of team actions and decisions, collaborates with external partners as needed, and plans and delivers training and outreach initiatives to promote awareness and support for addressing student concerns. The Assistant Director will develop collaborative and effective relationships with faculty and campus colleagues to coordinate effective Intervention strategies and student support; Support data collection; Serve as a liaison, advocate and resource for students. This position does serve as a member of the student affairs director on call rotation, including some evenings and weekends

Job Duties:

The position is gift funded for an initial two-year term, with the possibility of renewal subject to the availability of funds and satisfactory performance.

Reporting Relationships:

• This role reports to the Associate Dean of Students

Work Setting/Schedule:

• On campus role
• This is a full-time role (40 hours per week, 52 weeks per year)

What You Will Do:

• Case Management: Manage as assigned SOS & CARE caseload, including review of incoming reports, confirming and updating concern type, student outreach, implementation of intervention strategy, and advise students of campus resources and support. Attend the weekly case management meeting with the SOS Leads/CDs as requested by the Associate Director, Care & Support. Assist with weekly agenda for CARE & SOS meetings.
• Academic Flexibility: The position involves supporting Academic Flexibility Requests through collaborating with the Associate Dean, Health & Wellness. This includes requesting documentation, communicating with students to support review requests, consulting on the submitted information, supporting the request outcome and documenting all action.
• Training & Professional Development: In collaboration with the Associate Director, CARE & Support, provide training for student staff (RA, PA, JF, RF, etc.) in SOS and CARE processes, the resources available to them, and share opportunities for student staff members to engage with CARE & Support. Assist with training professional staff members as SOS Leads to provide support through SOS cases. Assist with the training and collaborate with staff to share resources offered through CARE & Support. Assist with the development and updates to training materials including slide decks, click throughs, case flow documents and all associated print and digital forms and documents.
• Outreach & Communication: Serve as a resource for Student CARE & SOS, consult with a broad cross-section of institution and community stakeholders including, but not limited to faculty, Public Safety, Housing & Residential Life, Student Life and Title IX. Connect with reporters to confirm their report was received and support is being offered to student(s) of concern. Communicate with campus partners, faculty, staff, community members and students to share needed information, to advocate for students, and to build rapport with the campus community.
• Data Management, Technology Optimization & Communications: Support the management of Maxient CMS and works to improve the efficiency and effectiveness by utilizing available technology. Engage in the routine review of system users, access levels and reporting forms. Support case analysis and monthly, semester and annual reporting. Engage in data review to support data informed decisions regarding student experience, service gaps and successes, campus trends and strategy to identify education and outreach to students and campus partners.
• The job description's listed responsibilities and tasks are not exhaustive, additional non-essential task and responsibilities may be assigned as needed.

What You Will Bring:

Required:

• Masters Degree in Psychology, Sociology, Social Justice, Higher Education, Social Work or related field.
• Two (2) or more years of related work experience

Preferred, but not required:

• Four (4) or more years of work experience in case management, incident management or related field.
• Experience with Maxient CMS or similar CMS

Physical Requirements:

• Ability to work in an office setting, with or without accommodations, to include: sitting, standing, and moving about the office and campus.

Job Exempt:
Yes

Salary Range:
44,600.00-55,750.00

The offer rate will be based on a review of the candidate's credentials compared to the qualifications of the position, internal equity, and our overall compensation philosophy.

This role is not budgeted for visa sponsorship, all candidates must be authorized to work in the US without a need for current or future visa sponsorship.