The Assistant Director, Student Financial Services focuses on providing a high level of customer service via walk-in counseling, phone calls, and appointments regarding: the financial aid application process, student account inquires, and financing options loan counseling, and debt management strategies. The candidate must be comfortable discussing the details of a student’s bill and conducting necessary follow-up and outreach in order to keep students accounts in good financial standing. This…

position offers a flexible work arrangement with the opportunity to work on campus in Boston and also remote part of the week.

Counseling (40%)

Provide financial counseling to students and families via walk-in, phone calls, emails, zoom and in person appointments regarding the financial aid application process, financing options, student account inquiries, loan counseling and debt management strategies.
Discuss billing questions with students and their families and provide detailed information about tuition charges.
Oversee, coordinate and conduct affordability meetings with incoming first-year and transfer students and families.
Manage assigned caseload.

Student Accounts (40%)

Conduct first level institutional collection out-reach on over-due bills, including phone calls and emails.

Additional Responsibilities (20%)

In addition to the assigned student caseload, the counselor will also manage and be responsible for at least one of the primary Student Financial Service functions, such as payment plans, outside scholarships, federal work study, or VA.
Assist office with training staff.
Represent the Office at Open Houses and other College events.
Present job-related workshops and give presentations at team meetings and to student and staff audiences on and off campus.
Develop and maintain documentation of appropriate procedures for administrative responsibilities.
Occasional nights and weekends are required as necessary.
Other duties as assigned.

Required:

Bachelor’s degree in a relevant field or equivalent experience.
Minimum of 3 to 5 years of experience in financial aid, student accounts, or a related field, with demonstrated ability to manage student counseling, billing inquiries, and loan counseling.
1 to 3 years of supervisory or team leadership experience, including training and mentoring staff and managing workflows or departmental
Strong communication, organizational/analytical and time management skills
Demonstrated ability to work independently and as a member of a team of highly motivated and experienced individuals.
Honesty, integrity and commitment to maintain high professional standards
Ability to communicate well by telephone and email, in addition to face-to-face interactions

Preferred:

Experience with relevant software programs (Datatel/Colleague, Microsoft Office) and knowledge of federal need analysis.
Working knowledge of Microsoft Teams, Outlook, Word, and Excel.

Physical Requirements:

Typical office or administrative working conditions. Staff is not exposed to adverse environmental conditions. Work is primarily sedentary in nature; there are no special physical demands.
Must be able to talk, listen and speak clearly on telephone

Compensation

The pay range associated with this posting reflects the amount the University reasonably expects to pay for this role at this time. Salary offers are determined based on experience, skills, and qualifications as well as internal equity, market data and pay in comparison to similarly situated employees doing comparable work.

Hiring Range: $56,600 - $62,900

Apply

Please attach a cover letter and a curriculum vitae/resume. Finalist candidate(s) for this position will be subject to reference checks and a pre-employment background check as a condition of employment.

Applicants must be authorized to work for any employer in the U.S. MCPHS is unable to sponsor, or take over sponsorship of an employment Visa. MCPHS is also not an E-Verify institution.

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Assistant Director, Student Financial Services - MCPHS

Massachusetts College of Pharmacy and Allied Health Sciences

179 Longwood Ave, Boston, MA 02115, USA

This is a Preview Listing…

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Assistant Director, Student Financial Services - MCPHS

Massachusetts College of Pharmacy and Allied Health Sciences

179 Longwood Ave, Boston, MA 02115, USA

This is a Preview Listing…

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Grants to USA Entities for Resource Management Research

Grants to USA Entities for Research on Engineering Systems

Grants to USA Entities for Advanced Materials Research

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Grants to USA Entities for Civil Infrastructure Research

Grants to USA Entities for Nanochemistry, Supramolecular, and Macromolecular Chemistry Research

Grants to USA IHEs, Nonprofits, and Tribes for Chemistry Research on Life Processes

Grants to USA Entities for Chemical Computational Methods, Models, and Theory Research

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2026 AAA Annual Meeting: On the Verge

87th Annual Meeting of the Society for Applied Anthropology

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75th Annual Highway Geology Symposium

GSA Annual Meeting 2026

AGU Fall Meeting 2026

Southeastern Section Meeting 2027

APS Division of Nuclear Physics Meeting (DNP 2026)

68th Annual Meeting of the APS Division of Plasma Physics (DPP 2026)

Joint March Meeting and April Meeting — Global Physics Summit 2027

Assistant Director, Student Financial Services - MCPHS

Massachusetts College of Pharmacy and Allied Health Sciences

179 Longwood Ave, Boston, MA 02115, USA

This is a Preview Listing…

Related Jobs

Related Research Grants

Grants to USA Entities for Resource Management Research

Grants to USA Entities for Research on Engineering Systems

Grants to USA Entities for Advanced Materials Research

Grants to USA Entities for Intelligent Dynamic Systems Research

Grants to USA Entities for Civil Infrastructure Research

Grants to USA Entities for Nanochemistry, Supramolecular, and Macromolecular Chemistry Research

Grants to USA IHEs, Nonprofits, and Tribes for Chemistry Research on Life Processes

Grants to USA Entities for Chemical Computational Methods, Models, and Theory Research

Related Conferences

2026 AAA Annual Meeting: On the Verge

87th Annual Meeting of the Society for Applied Anthropology

AABA Annual Meeting 2027

75th Annual Highway Geology Symposium

GSA Annual Meeting 2026

AGU Fall Meeting 2026

Southeastern Section Meeting 2027

APS Division of Nuclear Physics Meeting (DNP 2026)

68th Annual Meeting of the APS Division of Plasma Physics (DPP 2026)

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Assistant Director, Student Financial Services - MCPHS

Massachusetts College of Pharmacy and Allied Health Sciences

179 Longwood Ave, Boston, MA 02115, USA

This is a Preview Listing…

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