Create and update student cases through online management
systems and organize and maintain confidential case documents
appropriately and with care.
Manage relationship with Student Accessibility Services (SAS),
working closely with SAS and academic department administrators to
provide and ensure timely and appropriate implementation of
disability support and accommodations to students registered with
SAS.
Provide support for students with mid-term grade
concerns.
Provide occasional after-hours consultation and support to
on-call staff responding to students in crisis or other urgent
student concerns.
Advise students and help resolve issues by exploring options,
navigating systems, and providing connections to resources. This
requires coordinating appropriate referrals and interventions with
campus partners at ELA and in Boston including, but not limited to,
Student Financial Services, Student Life, Academic Advising,
Education Abroad, Student Accessibility Services, Residential Life,
and Campus Health and Wellness.
Analyze impacts, systems and student support and coordinate
appropriate follow-ups and interventions with other offices and
departments to ensure students receive assistance needed from the
Emerson community.
Strategically collaborate with campus partners to support the
programmatic efforts of the unique student needs of the Emerson LA
program.
In conjunction with the ELA Student Life team, coordinate
oversight and semesterly evaluation of the ELA Food Pantry and the
Student Lunchbox initiative.
Assist in training faculty and staff in managing and responding
to students of concern, and serve as a resource for faculty and
administrators who have questions or concerns about a
student.
Through supervision of the ELA therapists, identify, address,
and support student trends; track student access and use; and
streamline communication between Boston and LA clinicians for
holistic student support across campuses.
Meet with and counsel students and their families who are
interested in/are in need of high-level support.
Utilize college data collection systems to identify and manage
students who may be struggling or could benefit from extra support
throughout their ELA semester. Monitor and communicate ongoing
student progress.
Propose, create, manage, and support initiatives and/or
policy/procedural updates that aim to improve the student
experience and overall satisfaction at ELA.
Performs related duties and responsibilities as
assigned/requested, including but not limited to: Assist with
campus-wide events and programs such as move-in, orientation, First
Fridays, and the like; Occasionally support residential life staff;
Provide general student support as needed within the ELA
campus.
Plan, implement, and evaluate all aspects of diversified
campus-wide activities and programs such as, but not limited to,
Welcome Week, Wrap Party, monthly cultural programming,
orientation, theme park day, LA city excursions and civic
engagement programs.
Interface directly with students by attending student life
events and programs and gather satisfaction feedback from student
participants to implement into future student life initiatives and
objectives.
Provide oversight and leadership to the student employment
hiring process and serve as the main liaison to the Boston Student
Employment department.
Other duties as assigned.
QUALIFICATIONS - Qualifications are deemed required or
preferred and represent what is needed to effectively perform
job.
- Bachelor's degree or equivalent experience in higher education
or a related field is required; a Master's degree in social work,
counseling is preferred.
- A minimum of three years of experience in academic environments
with experience in case management and/or counseling.
- Familiarity with, or the ability to learn quickly, the use of
student software and management systems such as Maxient, Workday,
and Banner.
- Evening and weekend work hours will be required for this
position. Position may require a timely on-campus response under
emergency and time-sensitive circumstances.
KNOWLEDGE, SKILLS, AND ABILITIES - May be representative,
but not all-inclusive, of those knowledge, skills, and abilities
commonly associated with the job.
- Ability to remain abreast of emerging trends in higher
education particularly among international, first-generation and
diverse student populations.
- Experience with diverse and international student populations,
including an understanding of the challenges/barriers these
students may face.
- Must demonstrate awareness and understanding of FERPA, Clery
Act, HECMA standards, and other issues and standards pertaining to
case management in a higher education setting.
- Must be able to manage sensitive and confidential information
and demonstrate excellent written, oral, interpersonal,
organizational, and communication skills.
PHYSICAL ABILITIES - Activities commonly associated with the
performance of the functions of this job. The physical demands
described below are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform essential functions.
- Requires ability to lift and move objects that are light
- Requires ability to move materials occasionally
WORK ENVIRONMENT - Environmental or atmospheric conditions
commonly associated with the performance of the functions of this
job.
Disclaimer: This job description in no way states or implies
that these are the only duties to be performed by the employee
occupying this position. Employees may be required to follow other
job-related instructions and to perform other job-related duties as
requested, subject to all applicable state and federal laws.
Certain job duties described herein may be subject to possible
modification in accordance with applicable state and federal
laws.
Compensation: $58,850.00 - $72,150.00 annually, commensurate with
experience.
Grade of Position: 23-07E
Employment Category: Regular
.
Scheduled Weekly Hours: 36.25
In addition to a competitive salary, Emerson College is committed
to the health and well-being of our employees and family members.
We offer a generous benefits package to regular staff scheduled to
work 20+ hours per week.
Emerson Employment
Categories influence work schedules, benefits eligibility,
and time off policies. Benefits include outstanding health plans
with limited out-of-pocket expenses, dental plans, generous
time-off programs, and a 403(b) retirement benefit with a 9%
employer contribution once eligible. Additional benefits, such as
life and disability coverage and commuter offerings, are
available.
Please refer to our
benefits
website for a full list of benefits and eligibility
requirements.
To apply, please visit: https://emerson.wd5.myworkdayjobs.com/en-US/Emerson_College_Staff/job/Los-Angeles-Campus/Assistant-Director--Student-Life---Support-Services_JR009134
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