Assistant Director, Student Success and Retention

Class Description

The Assistant Director provides leadership for student learning assistance programming and targeted interventions that promote student success, retention, and completion at CCBC. Reporting to the Director of Student Retention and Transition Services, the Assistant Director manages tutoring, supplemental instruction, academic coaching, and related support services while supervising a professional staff team. This position collaborates with faculty and campus partners to align services with student needs and advance institutional student success goals.

Minimum Requirements

Master’s degree required. A minimum of five (5) years of professional experience in supporting student learning and success initiatives with the proven ability in program development, assessment, and continuous improvement and a strong understanding of best practices in student retention and learning in higher education, including a minimum of three (3) years of direct supervisory experience, required.

Class Specific Essential Duties

1. Oversee the planning and allocation of resources to effectively staff and accomplish the department's productivity goals.
2. Collaborate with the director to develop new programs, initiatives, and strategies consistent with the College's mission.
3. Document all policies and procedures, assess data, and strengthen operational practices.
4. Supervise, advise, and evaluate assigned staff.
5. Prepare, analyze, and provide reports on miscellaneous subjects.
6. Serve as liaison between college departments, vendors, government agencies and/or other external organizations.
7. Serve on established departmental committees and/or ad hoc committees.
8. Serve as Administrator on Duty responsibilities as needed.
9. Manage operating budget for assigned division or function.
10. Flexibility to work some evening and weekend hours.

Position Specific Essential Duties

1. Provide oversight and direction to student supports (such as tutoring, supplemental instruction, and other interventions).
2. Assume responsibility for researching best practices and evidence-based programs, policies, and procedures to support student success and retention.
3. Guide holistic approaches to support services for students at risk of not completing academic goals.
4. Advise and assist with developing, implementing, and evaluating strategic processes and initiatives designed to foster student success and retention.
5. Design short-term and long-range strategies for student retention initiatives.
6. Collaborate with students, faculty and staff to ensure seamless services for new and continuing students.
7. Participate in internal and external professional development activities.
8. Collect and evaluate data and provide follow-up interventions, including preparing reports on academic support outcomes and retention.