Assists with managing daily operations of the ticket office which includes overseeing broad ticket sales strategies to maximize revenue generation for athletics events, including season tickets, single-game tickets, and special promotions.Collaborate with multiple departments including Development, Ticket Sales, and Marketing on ticket sales plans, strategy, and timelines for assigned sports.Build relationships with coaches, interdepartmental staff, and campus partners, along with keeping customer service as a top priority.Assist the ticketing staff by providing updated sales materials and training when necessary to provide a high level of service for customers.Create reports for senior leadership tracking sales trends and processes.Assist with hiring, training, and supervising student workers in-office and at events.Ensure student workers have the necessary support to answer questions and provide excellent customer service over the phone and in-person.Budget accountability and additional duties as assigned.Knowledge, Skills, and Abilities:- Demonstrated extensive knowledge of the Paciolan Ticketing System.
- Knowledge of NCAA rules and regulations
- Ability to problem solve and make decisions.
- Demonstrated ability to communicate effectively with individuals at all organizational levels, and project a positive, professional attitude.
- Expected to build relationships with coaches, interdepartmental staff, and campus partners, along with keeping customer service as a top priority.
- Fosters a collaborative work environment through respectful and effective communication.
- Demonstrated organizational skills, including the ability to plan, establish priorities, and successfully manage multiple high-priority projects simultaneously.
This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.Minimum Qualifications- Bachelor's degree or equivalent advanced learning attained through professional level experience required.
- Minimum of 3 years of relevant work experience, or equivalent combination of education and work experience.
Preferred Qualifications - Master's degree.
- Direct experience within Division 1 collegiate athletic ticket operations.
- Three years of experience within collegiate or professional ticket operations with Paciolan Ticketing system or a comparable ticketing system.
- Demonstrated experience with interpersonal, communication, and time management skills.
- Experience with Microsoft Office Suite.
FLSA: Exempt
Full Time/Part Time: Full Time
Number of Hours Worked per Week: 40 + nights and weekends
Job FTE: 1.0
Work Calendar: Fiscal
Job Category: Athletics
Benefits Eligible: Yes - Full Benefits
Rate of Pay: Depends on Experience
Compensation Type: salary at 1.0 full-time equivalency (FTE)
Grade5
Compensation GuidanceThe
Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.
The
Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our
Applicant Compensation Guide and our
Total Rewards Calculator.
Career Stream and LevelPC2
Job FamilyEvents Mgmt, Athletics
Job FunctionAthletics
Type of criminal background check required: Name-based criminal background check (non-security sensitive)
Number of Vacancies: 1
Contact Information for CandidatesMelissa Ascher Manager, Ticket Operations & Customer Relations
mascher@arizona.eduOpen Until Filled: Yes
Documents Needed to Apply: Resume, Cover Letter, and One Additional Document
Special Instructions to ApplicantPlease submit Resume, Cover Letter, and the answers to the following questions as the Additional Document. Thank You. - Describe your knowledge and understanding of NCAA and Big 12 rules and regulations, as they pertain to recruitment and regulations.
- Please list below any experience you have had since 2015 with high school or college student-athletes. This includes working or volunteering in any capacity with a high school, AAU, sports club, junior college or 4-year institution student-athlete, athletics team or department.
- Applicants for this position are subject to the following NCAA Bylaws 11.4.2, 11.4.2.1, 11.4.2.2, 11.4.3, 11.4.3.1, 11.4.3.2, 11.4.4, 11.4.4.1, and 11.4.4.2. You may be asked about these Bylaws in an interview, and you may be asked to sign a future affirmation confirming the same prior to or upon your employment by The University of Arizona, if you are selected for employment. Do you understand that by submitting your application for employment, you are affirming that you have read these Bylaws, and that such Bylaws would not preclude your employment by The University of Arizona?
- Are you the parent, coach, relative or guardian of a prospective student-athlete (i.e., student in 9-12 grade or 7-12 grade for men's basketball or junior college student) in the sport of men's basketball, women's basketball or football or have any other type of association with any prospective student-athlete in the sports of men's basketball, women's basketball or football? If yes, please explain.
- Is your potential employment within the athletic department conditioned upon the enrollment of any prospective student-athlete (i.e., student in 9-12 grade, 7-12 grade for men's basketball or junior college) in the sport of men's basketball, women's basketball or football? If Yes, please explain.
- Do you understand that failure to disclose any information related to your affiliation with a prospective student-athlete (student in 9-12 grade, 7-12 grade for men's basketball or junior college) in the sports of football, men's basketball, or women's basketball might render your application ineligible for consideration?
Notice of Availability of the Annual Security and Fire Safety ReportIn compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an
Annual Security Report (ASR) for each of the University's campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at
cleryact@arizona.edu.
