Summary Facilitate the customer service center and provides educational assistance to the general public, especially the economically disadvantages, by providing
general information and assistance with the application process and referrals to external sources of funding and social service agencies. Direct internal communications within the Houston Community College System on behalf of students. Additionally, this position will provide secretarial and clerical support for the department as needed. Essential Duties and Responsibilities Include the following. Other duties may be assigned. Serve as primary customer service representative to promote and ensure student access, success and to promote customer satisfaction. Perform document tracking to better serve students; collects, managers and maintain sensitive records (i.e., financial statements, college records, medical records, citizenship documents, divorce decrees, etc.) Analyze and interpret federal, state and institutional regulations to assist students with the application for Federal, State and institutional funds. Communicate orally and in writing with students to ensure accuracy and completeness of application in order to meet appropriate timeless for registration and payment of fees. Transmit, electronically, student financial aid applications and needed updates (EDE). Assist with financial aid orientation. Provide guidance and assistance for students making application online. Answer telephone calls, greets visitors, respond to routine inquiries, take and relay messages. Use word processing software and student information to develop correspondence and retrieve information. Maintain inventory and orders office equipment and services within prescribed procedures and contractual agreements. Establish and maintain student and program files and records. Schedule student appointments. Generate award letters. Qualifications To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required. Education High School Diploma or GED required. Associate’s degree preferred. Experience 1 year working in a financial aid office preferred. Knowledge, Skills and Abilities Proficiency in personal computer use is necessary. Must have excellent interpersonal skills. Competencies Delivering High Quality Work Accepting Responsibility Serving Customers Supporting Organizational Goals Driving Continuous Improvement Acting with Integrity Thinking Critically Managing Change Communicating Effectively Working Conditions General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays. Security Sensitive: This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215 The Organization Houston Community College (HCC) is an open-admission, public institution of higher education offering a high-quality, affordable education for academic advancement, workforce training, career development and lifelong learning to prepare individuals in our diverse communities for life and work in a global and technological society. We’re proud to say that 98 percent of our graduates step into a job in their field of study immediately upon graduation. One of the largest community colleges in the nation, HCC has served the Greater Houston area for over four decades. Accredited by the Southern Association of Colleges and Schools, and the Schools Commission on Colleges, we offer 300+ associate degree and certificate programs to 75,000+ students across 13 Centers of Excellence and online each semester. We are proud to be No.1 among all community colleges in the nation in providing associate degrees to minorities and No.1 in educating international students, with 10.4 percent of our student population from outside the USA. Our vision is to become the Employer of Choice in support of our mission for Student Success by attracting, retaining and motivating the best employees. The Team Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you’ll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people. Location Houston is a city with limitless possibilities: Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55. 145 languages are spoken here. Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed. Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo. The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round. World-renowned medical care. The Houston metro area has long been known for its first-rate health care system, with many Houston area hospitals consistently ranking among the nation’s top institutions. With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene. Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines. If this sounds like the role for you and you’re ready to join an amazing team, please apply right away. EEO Statement Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non-discrimination policies: David Cross, Director EEO/Compliance, Title IX Coordinator Office of Institutional Equity PO Box 667517 Houston, TX 77266 713.718.8271 or Institutional.Equity@hccs.edu HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages diversity, innovation and creativity, and inclusion. Individuals with disabilities, who require special accommodations to interview, should contact (713) 718-8565.
