Job Details
Department Summary
The Luskin Conference Center (LCC) is a 300,000-square-foot, 7-story property on the UCLA campus. The LCC is comprised of 254 guest rooms, approximately 25,000 square feet of meeting space, a 160-seat restaurant, a fitness center, and a business center. The LCC is an academic meeting and conference destination supporting UCLA's education and research mission.The Luskin Conference Center is a no-tipping environment.
Position Summary
Set in the heart of West Los Angeles, the UCLA Luskin Conference Center & Hotel delivers world-class hospitality to university guests, scholars, global leaders, and conference attendees. We are looking for an energetic Assistant Front Office Manager to help lead our front-of-house operations, foster exceptional service standards, and drive operational success in our vibrant, 24-hour facility.
Salary & Compensation
*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
Qualifications
- 1+ years Experience in front office management at a 4 or 5 star property or hotel (Required)
- Demonstrated skill in supervising staff including delegating work to accomplish departmental goals and objectives efficiently and effectively, while motivating individuals to work together as a team (Required)
- Highly developed interpersonal communication skills including political acumen, social perceptiveness, and the ability to engage with diverse populations in a respectful and culturally responsive manner (Required)
- Ability to give clear directives and use independent, rational judgment when making decisions (Required)
- Ability to prioritize daily operational responsibilities and tasks on a tight schedule and with conflicting deadlines, while maintaining the ability to respond quickly and appropriately to unexpected situations and emergencies (Required)
- Accounting and math skills sufficient to prepare cost estimates, proposals, and billing explanations (Required)
- Proficient skill using standard business software (e.g. Microsoft Office Suite) and property management software (Required)
- Skill in writing grammatically correct business English, such as schedules, memos, performance evaluations, and other routine correspondence (Required)
- Strong judgment skills, decision-making abilities, and ethical standards regarding appropriate interactions with staff, reporting of incidents, maintaining documentation and files, and situational awareness and assessment (Required)
- Ability to remain calm in the face of adversity, such as guest dissatisfaction (Required)
- Skill in interacting effectively with guests, team members, and managers in a high-volume, public setting using positive body language, direct eye contact, active listening, and a friendly and professional demeanor (Required)
- Strong organizational and problem-solving skills with the ability to multitask while meeting all business and regulatory deadlines (Required)
- Working knowledge of University and departmental policies and procedures related to time reporting, payroll, and personnel (Preferred)
Special Conditions for Employment
- Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
- Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
- Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.
- Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.
- Must be available to work varying schedules, including evenings, weekends, and holidays based on business needs (Required)
- Drive University vehicles, such as electric carts and vans (Required)
- Must carry a University cell phone (Required)
Schedule
Variable
Union/Policy Covered
99-Policy Covered
Complete Position Description
Organization
Working at University of California, Los Angeles
UCLA is a public research university located in the Westwood neighborhood of Los Angeles, California. It was founded in 1919 and is the second oldest of the ten campuses affiliated with the University of California system. UCLA offers over 300 undergraduate and graduate degree programs in a wide range of disciplines and enrolls about 26,000 undergraduate and about 12,000 graduate students from the United States and around the world every year.
UCLA features the College of Letters and Science, seven general campus professional schools, and four professional schools for the health sciences. The UCLA College of Letters and Science has 34 academic departments and 900 faculty, and houses the majority of UCLA's 129 undergraduate majors as well as the students in the Graduate Division of Letters and Sciences. The UCLA College Honors Program is also housed in the College. The College of Letters and Science's programs are divided into five academic divisions: humanities, social sciences, life sciences, physical sciences, and the International Institute. UCLA also offers certificate programs, undergraduate degree-credit and continuing education credits for non-full-time students through its UCLA Extension education program.
The 2010 edition of U.S. News & World Report ranked UCLA as the 24th best university in the nation and 32nd best in the world. In the 2007 edition of U.S. News and World Report, UCLA Medical Center was ranked best in the West, as well as one of the top 3 hospitals in the United States alongside Mayo Clinic, Cleveland Clinic, Massachusetts General Hospital, and Johns Hopkins Hospital. In 15 of the 16 medical specialty areas examined, UCLA Medical Center ranked in the top 20.
The campus' location in Los Angeles makes excursions to local museums, theaters, or other entertainment venues relatively quick and easy.
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