Assistant Learning Center Manager (Student Support Specialist)

team with the Indiana University (IU) Southeast teaching and learning community to assist in student recruitment, retention, and success by providing educated and nurturing writing conversations in 1-on-1 consultations, workshops, class visits, and website resources that improve the writing knowledge and confidence of our students in all discipline. Our overall mission is to create "stronger writers" at IU Southeast. Job Summary The Assistant Learning Center Manager (ALCM) assists with the daily operations and strategic development of the university's Learning Center, with a specific focus on writing tutoring. The ALCM provides face-to-face, e-tutoring, and online consulting for students, along with supervision of peer consultants and administrative support for the Learning Center. Department-Specific Responsibilities Uses current pedagogies, best practices, and research to tutor individual students through face-to-face or online writing consultations. Proactively assesses student needs. Serves as a student-facing employee, regularly meeting with students, faculty and staff to assist with questions, make referrals, and serve as a resource. Works with the manager to staff and maintain the Center's services and operations, including, scheduling, staffing, logistics, and answering phone and emails. Identifies peak times and drop-in tutoring hours to best serve students. Presents to various classes, as requested. Manages social media for the Center. Stays current with and ensures compliance of law, legislation, research, and trends in academic support services, writing pedagogy, service-delivery, higher education, and best practices. Based on those, works with the manager to develop and implement policies, strategies, and procedures. Recommends service enhancements. Maintains records and prepares monthly reports on usage, outcomes, and effectiveness of services. Promotes access to academic resources for all students. Collaborates with staff, faculty, and departments to identify student needs and promote the Center. Recruits, hires, and trains a team of peer writing consultants. Identifies content and support needed. Provides ongoing supervision, coaching, and evaluation of peer writing consultants. Schedules peer writing consultants to maintain consistent service hours. General Responsibilities Develops and implements programs and initiatives that offer support for students in crisis, facing adversity, or experiencing challenges. Interfaces directly with students by attending student programming events, advising student organization leaders, meeting one-on-one to discuss support needs, and gathering satisfaction feedback from student participants to implement into future student services initiatives and objectives. Places an emphasis on confidentiality of student concerns, university policy compliance, and a culture of care within all direct student interactions. Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student support goals, often coordinating funding to sponsor student programs and initiatives. Projects outcomes for support services offered at the program, department/division, or campus level. Measures and evaluates effectiveness of student support initiatives against projected outcomes; regularly prepares reports on impact to students and budget and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward. Serves on committees and performs student support research across the field of higher education and at peer institutions to identify and recommend best practices. Plans and coordinates communications for student support initiatives to ensure student participation and engagement. May provide guidance to other student support staff; makes process recommendations to manager for improved delivery of service. Qualifications Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education. EDUCATION Required Bachelor's degree in education, public affairs, public health, counseling, social work, business, or related field. Preferred Master's degree in higher education, student affairs, or related field. WORK EXPERIENCE Required 2 years in student services, higher education, social work, counseling, law, or related field. SKILLS Required Proficient written and verbal communication skills. Maintains a high degree of professionalism. Demonstrates time management and priority setting skills. Demonstrates a High commitment to quality. Possesses flexibility to work in a fast paced, dynamic environment. Seeks to acquire knowledge in area of specialty. Highly thorough and dependable. Demonstrates a high level of accuracy, even under pressure. Demonstrates ability to maintain confidential information. Ability to simultaneously handle multiple priorities. Demonstrates excellent judgment and decision making skills. Demonstrates customer service skills. Knowledge of student development, counseling, or career development theories and practices. Knowledge of current needs and trends of student populations. Ability to advise students individually and in groups on student-related matters. Ability to build strong partnerships with students and other university departments. Working Conditions / Demands This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation. Additional Information This position is not eligible for visa sponsorship. Work Location IU Southeast Campus New Albany, Indiana Advertised Salary $43,888 - $44,766 annually Benefits Overview For full-time staff employees, Indiana University offers a wide array of benefits including: Comprehensive medical and dental insurance Health savings account with generous IU contributions Healthcare and dependent care flexible spending accounts Basic group life insurance paid by IU Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance Base retirement plan with generous IU contributions, subject to vesting Voluntary supplemental retirement plan options Tuition subsidy for employees and family members taking IU courses 10 paid holidays plus a paid winter break each year Generous paid time off plans Paid leave for new parents and IU-sponsored volunteer events Employee assistance program (EAP) Learn more about our benefits by reviewing the IU Benefit Programs Brochure . Job Classification Career Level: Career FLSA: Exempt Job Function: Student Services Job Family: Student Support Click here to learn more about Indiana University's Job Framework. Equal Employment Opportunity Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information . Contact Us Request Support Telephone: 812-856-1234