Assistant Manager - Campus Connection/UVU Post Office

Salary: $39,057.00 - $45,950.00 Annually

Job Type: FT Nonexempt Salaried Staff

Job Number: FY2604656

Closing: 8/18/2025 11:59 PM Mountain

Location: 800 W University Parkway, Orem

Division: VP Student Affairs

Position Announcement

At Utah Valley University, the Campus Connection Coordinator plays a key role in supporting the daily operations of the Sorensen Student Center's Campus Connection and USPS Contract Postal Unit. This position oversees essential services such as the Campus ID system, Lost & Found, ticketing and postal operations, temporary campus signage, and information services - ensuring a welcoming and efficient experience for students, employees, and visitors.

This role also supports the strategic growth of Campus Connection by assisting in the development and execution of promotions and engagement strategies. Applicants will thrive in a collaborative environment where innovation and customer service are highly valued, and where their efforts contribute to building a strong sense of community and support on campus.

Summary of Responsibilities

• Staff Supervision and Training: Assists manager with the day-to-day operation of student and part-time staff including hiring, discipline, performance, scheduling, staffing, and termination of Campus Connection/USPU CPU employees, under Manager's direction. Works with the Manager to create and implement training for all employees within the unit.
• UVU ID System and Ticketing Operations: Assists manager in the daily operations of the UVU ID system including ID Works, Lenel, Blackboard, and UTA Transit upload system. Supports daily operations and balancing of university ticketing systems.
• Campus Signage and Policy Compliance: Assists manager with managing the approval, scheduling, and posting of all campus temporary signage. Ensures compliance with UVU Policy - Freedom of Speech. Coordinates staff for the placement and pick-up of all outdoor signage.
• CPU Mail Clerk: Serves as CPU Mail Processing Clerk: sells stamps, processes incoming and outgoing mail, performs clerical tasks, provides customer support for mail-related inquiries, ensures all mail is handled with care to protect sensitive data, and adapts to technological advancements to maintain efficiency.
• Event Ticketing Support: Assists the manager with event ticketing setup and logistics, ensuring smooth coordination and execution of ticketing operations for campus events.
• Performs other duties as assigned.

Qualifications / Licenses / Certifications

Graduation from an accredited institution with a bachelor's degree in a related field or a combination of education and/or experience related to the summary of duties totaling 4 years.

Preferred Qualifications

Experience with Transact, ID card production software, Microsoft Suite, ticketing software, and USPS Retail Services. Possession of a current/valid driver's license.

Knowledge / Skills / Abilities

Knowledge

• Proficiency with office software including Microsoft Office; familiarity with web-based search techniques, social networking culture, and related communications processes.
• Knowledge of financial/business techniques.
• Knowledge of daily cash operations.
• Knowledge of principles, methods, and techniques of effective organizational staffing, supervision, and personnel practices, including staff development and training.
• Knowledge of state and federal regulations and rules for identification.
• Knowledge of Datacard IDWorks production and design systems.
• Knowledge of Blackboard Transaction system.
• Knowledge of generally accepted accounting principles.
• Demonstrated experience with Banner and spreadsheets.
• Knowledge of supplies, equipment, and/or services with ordering and inventory control.

Skills

• Skills in organization, database management, and coordination.
• Skills in records management.
• Skills in report-writing and record keeping.
• Interpersonal problem-solving and decision-making skills.
• Skills in working with computer software and hardware.
• Excellent customer services skills.
• Excellent leadership, supervisory, organizational, and conflict resolution skills to develop a well functioning team.

Abilities

• Strong work ethic with the ability to work effectively with little supervision.
• Ability to lead and direct others.
• Ability to work in a team.
• Ability to excel in a fast-paced and diverse working environment.
• Ability to creatively and independently problem-solve by prioritizing, organizing, and multi-tasking while under pressure.
• Ability to meet and work with people of diverse backgrounds.
• Ability to follow verbal and written procedures and instructions.
• Ability to communicate effectively, verbally, and in writing.
• Ability to manage an automated ticket office.
• Ability to supervise and train employees, to include organizing, prioritizing and scheduling work assignments.
• Ability to foster a cooperative work environment.
• Ability to collaborate with other university departments and student organizations.
• Assures adherence to and enforcement of all campus accounting and auditing policies.
• Ability to handle a continuously changing work environment and or procedure.

EEO Statement:

UVU employment decisions are made on the basis of an applicant's qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.