"Assistant Manager, Catering (Two year term position)"

Job Description

Independently manage a wide range of duties related to catering and event sales including booking, selling, planning and coordinating events while assuring the highest level of customer service.

Job-Specific Responsibilities:

• Ensure high standards are consistently met by implementing all HUDS and University policies related to food quality, sanitation, equipment, facility maintenance, and safety.
• Foster a positive, collaborative work environment that promotes open communication, fairness, and continuous learning while supporting HUDS and University goals.
• Maintain professional relationships with Union Employees and Union Shop Stewards.
• Ensure compliance with unit-specific sustainability goals and programs.
• Collaborate with Human Resources and HUDS Management to ensure employment practices adhere to the current Collective Bargaining Agreement and University personnel policies.
• Must excel at multitasking, problem-solving, teamwork, communication, and performing under pressure.
• Develop and maintain positive and professional relationships within the community, where all perspectives on food are celebrated and supported. Provide outstanding customer service and ensure specialty diets and other nutritional needs are met.

Supervision and Staff Scheduling:

• Schedule, assign work and ensure the staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
• Coach, counsel, and retrain personnel as needed to ensure superior levels of performance.
• Schedule catering personnel appropriately based upon business needs and events.
• Manage Kronos and approve timecards.

Supervision of Cronkhite:

• Develop and maintain positive, professional relationships with front line service staff via regular meetings, two-way communications, timely feedback, collaboration and consistent visibility in the work unit.
• Ensure performance expectations and work rules are clearly communicated and implemented via regular coaching, mentoring and regular staff meetings.
• In collaboration with Human Resources and HUDS Management, ensures employment practices are compliant with the current Collective Bargaining Agreement and all University personnel policy and procedures.
• Ensure Kronos’ timekeeping system is accurately and regularly maintained. Process timecards and absence requests in a timely manner and per HUDS policy and procedure.
• Assume duties at Cronkhite if staff are unavailable to work.

Ordering:

• Order all items necessary for events including paper goods, coffee and other products as assigned.
• Establishes appropriate par levels for paper goods & coffee supplies.
• Papergood inventory management, including cost control, loss prevention, Monthly inventory audits, and maintaining appropriate stock levels by ordering as needed.

Daily Operations:

• Payroll Management. Maintaining all staff payroll in Kronos system; ensure that payroll is submitted accurately each Monday.
• Ensure Unit’s physical plant is organized and in good repair.
• Manage day-to-day operation activities for drivers in catering department.
• Manage driver routing and weekly scheduling.
• Oversee and sign off on Drivers' daily cleaning assignments.
• Review all Event Orders to determine staffing levels, distribution and execution of events.
• Ensure that all daily catering orders are processed and fulfilled to Catering expectations.
• Communicate with sales department regarding availability of last-minute orders and add-ons efficiently and courteously.
• Communicate information to the kitchen on times for all the events to ensure proper food delivery and pick up times are met while maintaining standards of food, beverage and meeting specifications.
• Manage Catering Vehicle fleet including maintenance and all expenses incurred.
• Supervises all catering deliveries and ensures Catering standards are met through spot checks and training of delivery staff.
• Conduct daily facility walkthroughs to assess the condition of physical infrastructure, equipment, and monitor rodent activity.
• Support Managers in ensuring performance expectations and work rules are clearly communicated and enforced.
• Provide assistance to Drivers for deliveries or in the event of a call-out.
• Step into management roles as required and provide additional support as needed.
• Crosstrain in other areas as assigned.
• Perform other duties as assigned.

Working Conditions:

• Ability to work evenings, weekends and holidays as needed.
• Subject to wet floors, temperature extremes, and excessive noise.
• Standing and walking for significant amounts of time is necessary.
• Emergency Status Designation: Essential Personnel.

Physical Requirements:

• Continuous: walking, standing, lifting.
• Frequent: bending, reaching, squatting, push/pulling, pushing of mobile carts, hot boxes.
• Occasional: climbing, sitting, handling, manual dexterity.

Qualifications

Basic Qualifications:

• Minimum of 2 years’ relevant work experience.
• A valid driver’s license and willingness to occasionally drive.

Additional Qualifications and Skills:

• HS Diploma and at least 5 years prior front of the house catering experience in high volume, fine dining events with off-premise or hotel catering operations.
• An Associate's or Bachelor's Degree in Hospitality Management or a related field is preferred.
• Previous supervisory experience, with ability to hold team members accountable.
• Proficiency in Microsoft Office applications (Word, Outlook, Excel, Teams). Ability to learn other software applications as needed.
• Must be able to work evenings, weekends and holidays as needed.
• Knowledgeable about current food and event management trends.
• Demonstrated ability to deliver exceptional customer service.
• Strong communication (verbal, written, interpersonal) skills and an ability to communicate effectively with a diverse constituency.
• Strong time management, organizational and multi-tasking skills.
• Ability to meet multiple deadlines and manage competing priorities.
• Good professional judgment and ability to independently make sound business decisions.
• Must be adaptable to a frequently changing environment and ability to remain calm and professional in stressful situations.
• Works professionally, ethically and with integrity; Uphold the vision and mission of HUDS and the University.
• Previous sales experience in an off-site catering environment.
• Experience managing in a unionized environment.
• Knowledge of Kronos timekeeping software or similar system.
• Knowledge of FoodPro Menu Management system.