"Assistant Manager - Course and Career Advisor, SCALE (Outreach Singapore)"

Posting Start Date: 04/02/2026

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Job Description

The School of Continuing and Lifelong Education (SCALE) was established to drive the expansion of NUS’ lifelong learning offerings in a concerted and strategic way that furthers our mission to be a leading global university, as well as fulfil our role as a public university of Singapore, shaping the future.

Through SCALE, working adults (i.e. professionals, managers and executives) who aspire to stay relevant and ahead of competition, companies looking to up-skill/re-skill their workforce, and even youths exploring quality tertiary education options, have access to NUS’ suite of innovative, world-class continuing and lifelong education offerings.

Drawing on unparalleled access to the multi-disciplinary expertise of 16 other NUS Faculties/Schools, SCALE offers youth, executive and professional development/education programmes, part-time degree programmes, as well as modular courses that may be taken singly or stacked towards certificates/diplomas/degrees that meet the lifelong learning needs of individuals. All programmes are designed and developed in consultation with the industry to ensure relevance and currency.

About the Role

To augment our manpower resources in the School, we are looking for a suitably qualified candidate to join our Outreach-Singapore Unit as Course and Career Advisor.

Reporting to the Senior Associate Director (Outreach Singapore), the incumbent assists in a wide range of administrative duties that need to be executed in an effective and efficient manner to support the smooth functioning of the unit.

This role is offered on a 12-month fixed-term contract basis.

Key Duties and Responsibilities:

1. Trainee Enrolment & Application Administration
   • Manage and respond to applicant enquiries via Qualtrics, email, and phone.
   • Collect and collate required applicant documents including resumes, qualifications, and transcripts.
   • Coordinate and schedule candidate interviews.
   • Verify trainee eligibility for Additional Course Fee Funding Support (AFS) in the TPGateway system.
   • Update trainees on their AFS status and follow up on outstanding items.
   • Liaise with trainees on enrolment matters to ensure timely completion of requirements.
   • Coordinate administrative requests and align training schedules with Faculties and Schools.
2. Lead Management & Outreach Support
   • Conduct call and email follow-ups with leads generated from paid advertisements.
   • Provide course information and track interest levels from potential trainees.
3. Placement & Workshop Support
   • Manage registration for placement-related workshops, activities, and Care & Career programmes.
   • Maintain attendance records for placement-related workshops and events.
   • Support the organisation and execution of Care & Career workshops or activities.
   • Handle logistics setup including Zoom meetings, breakout rooms, scheduling, and venue booking.
4. Reporting & Data Management
   • Conduct employment surveys and generate reports for analysis and submission.
   • Gather, collate, and update information on trainees’ employment status.
   • Provide weekly updates to the placement tracking file to ensure data accuracy and programme visibility.
5. Secretariat & Administrative Support
   • Perform day-to-day administrative duties and process general administrative requests.
   • Provide secretariat support including notetaking, meeting documentation, and milestone tracking.
   • Schedule meetings and manage booking of meeting rooms.
   • Manage training schedules and support operational coordination.
   • Support post-training activities for e.g. conducting surveys by contacting the graduates