Assistant Manager/Senior Executive, Programme Operations & Client Services
Job Description
The Programme Operations and Client Services is a key function supporting the daily operations of the post-graduate and executive education programmes for local, international and corporate students and learners.
Are you passionate about dynamic and fast-moving operations and committed to delivering good customer service? Join us at NUS-ISS in a pivotal role supporting the day-to-day operations of our executive education programmes for local and corporate learners.
We are looking for someone who is customer-minded, pay attention to learners’ needs, and strives to serve with heart to create meaningful and positive experiences. As part of the Programme Operations & Client Services Team, you’ll be involved in the full spectrum of learner administration and continuous improvement initiatives to enhance service and process excellence ensuring every touchpoint reflects our commitment to putting our learners and clients first.
Anchored by our mission “We power the learner experience through service and operational excellence”, this role plays a key part in shaping how learners experience in NUS-ISS.
How you’ll make an impact
Serving as a client associate, you will deliver a seamless and positive learning experience for our executive education programme learners by:
- Providing responsive, professional, and solution-oriented support to learners and corporate clients throughout the entire learning lifecycle — from initial enquiry to post-course follow-up.
- Serving as the primary point of contact for assigned corporate accounts, building strong working relationships and ensuring a positive client experience, and guiding corporate clients through enrolment and payment processing.
- Managing the full spectrum of administrative processes to support programme and course delivery, ensuring compliance with institutional policies and quality standards. This includes class scheduling, timely and accurate learner communications, attendance tracking, coordination of post-course evaluations, and the accurate processing and issuance of certificates.
- Providing proactive and reliable support to teaching staff, ensuring timely coordination and communication on learner information, course setup and other administrative support to deliver a high-quality and seamless learner experience.
- Contributing to continuous improvement by reviewing, refining, and streamlining operational processes and guidelines to enhance efficiency and ensure alignment with industry best practices.
- Performing data analysis and preparing insightful reports for internal and external stakeholders to support decision‑making, monitor programme performance, and elevate service standards.
- Providing dependable secretarial and administrative support for meetings, accreditation matters, and report preparation.
- Providing customer care support.
- Undertake ad‑hoc projects related to programme operations, contributing proactively to initiatives that enhance the learning experience.
What Makes you Shine
- Bachelor’s degree with at least 5 years of relevant experience in programme operations and customer services
- Strong communication skills and service mindset.
- Good interpersonal skills with the ability to build positive relationships with stakeholders.
- Well organized with strong planning, organizing, and follow-up skills and able work within tight deadlines
- Ability to handle multiple tasks and manage priority customer needs with a quick turnaround time
- Demonstrates good administrative skills, and is self-driven, resourceful, and an excellent team player
- Proficient with MS office applications especially MS Excel
We welcome applications from experienced professionals who bring maturity, initiative, and a collaborative spirit to the team. If you have a strong eye for detail, a passion for education operations, and a commitment to delivering excellent client service, we’d love to hear from you.
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