"Assistant Program Manager - Wharton Executive Education"

Job Description Summary

Founded in 1881 as the world's first collegiate business school, the Wharton School of the University of Pennsylvania is shaping the future of business by incubating ideas, driving insights, and creating leaders who change the world. With campuses in both Philadelphia and San Francisco, Wharton has over 850 staff, a faculty population of more than 235 renowned professors, and 5,000 undergraduate, MBA, executive MBA, and doctoral students. Each year 13,000 professionals from around the world advance their careers through Wharton Executive Education's individual, company-customized, and online programs. More than 104,000 Wharton alumni form a powerful global network of leaders who transform business every day. Wharton is home to a dynamic community of staff, bringing a wide range of skills, experiences, and perspectives. To learn more, visit www.wharton.upenn.edu.

The Assistant Program Manager (Assistant PM) is responsible for the successful organization of program materials, including the creation of websites and enotebooks for assigned open enrollment and custom Wharton Executive Education programs held at the Steinberg Conference Center. The Assistant PM will also provide support for open enrollment and custom virtual programs. The Assistant PM will respond to questions in advance of programs, welcome learners at registration, and provide ongoing support to enhance the experience of learners throughout the program. The Assistant PM will create group surveys, manage simulation preparation, arrange transportation, and will create accurate learner badges, tents, and certificates.

The Assistant Program Manager will work in accordance with standard operating procedures to ensure a seamless, high-quality experience for learners. Assistant PM will work with the highest level of professionalism and will sometimes be required to work early mornings, late evenings, and some weekends to support assigned onsite and virtual programs.

Job Responsibilities

• Collaborate with program managers and program directors to organize program materials, create program websites, and provide support for onsite and virtual executive education programs, as assigned.
• Respond to learner requests in advance of program and throughout program week. Ongoing communication with program team to ensure accurate and timely learner communications.
• Input critical program details into various ExecEd systems - Ben Buys, Enlight, Wharton Direct, Canvas, and other platforms as required to ensure seamless program experience.
• Create notebooks and e-notebooks, group surveys, and POs for program giveaways. Arrange transportation for offsite groups and special events.
• Review classroom setups to ensure all required standard and special-order items are in place to support the program. Review break-out rooms and case studies to ensure they are set up for learners. Create group lists for break-out activities.
• Other duties and responsibilities as assigned.

Qualifications

Bachelor's degree preferred with a minimum of 2-3 years' experience or an equivalent combination of experience and education; experience preferably coordinating training programs or special events in a corporate or university environment.

• Ability to work autonomously and in a team-based environment.
• Experience with public speaking a plus.
• Proficiency with Outlook, PowerPoint, Excel, Zoom, Teams and ability to easily adapt to new systems.
• Effective project management skills for management of ongoing multiple priorities.
• Ability to maintain composure, effectiveness, and a pleasant demeanor under pressure.
• Effective oral and written communications skills, to listen actively and explain information clearly.
• Ability to work weekends, early mornings and evenings as needed and to serve as essential staff in emergencies.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Wharton School

Pay Range

$23.80 - $28.32 Hourly Rate