"Assistant Registrar, Client Services"

Assistant Registrar, Client Services

Job Description

Diversity Statement

About the College of Southern Nevada

Founded in 1971 and situated in the greater Las Vegas metropolitan area, the College of Southern Nevada is the most ethnically diverse college in Nevada and the first to receive the HSI designation. We've prioritized providing an affordable, collaborative, and welcoming environment that allows all students to shine. CSN is a fully accredited institution offering hundreds of degrees and certificates in 70 academic programs. CSN proudly hosts students from all 50 states and over 60 countries with a student population that mirrors Clark County Nevada, one of the most diverse counties in the US. More than one-third of our students are first-generation, half are Pell Grant eligible, and nearly three-fourths are part-time.

The College of Southern Nevada, a Minority Serving Institution designated as a Hispanic Serving Institution (HSI) and Asian American and Native American Pacific Islander Serving Institution (AANAPISI) provides associates and select bachelor's degrees. Consistent with CSN's mission, vision, and values we are passionate about fostering an environment where our highly diverse students achieve, succeed, and prosper.

Institutional Commitment to Diversity

The College of Southern Nevada recognizes that embracing diversity maximizes faculty and staff contribution to our goals and provides the best opportunity for student achievement. We seek faculty who demonstrate their commitment to our communities and value diverse perspectives. Faculty are intentional about providing culturally responsive instruction to promote creativity, innovation, growth, and academic excellence.

We strive to uphold our mission, to create, and preserve an environment that is dedicated to achieving educational access, equitable resources, inviolable dignity, and opportunity for all to participate, prosper, and reach their full potential.

We ensure that all our work and efforts are transformative and build a truly Students First institutional culture. We commit to the journey ahead, embrace difficult conversations, examine implicit biases, and remain steadfast in our continuous process of improvement. We do this by creating, uplifting, and centering all the voices and experiential knowledge of our students, employees, and campus communities.

CSN is committed to providing a place of work and learning free of discrimination based on race, color, national origin, disability, religion, age, sex/gender, sexual orientation, gender identity or expression, genetic information, and veteran status in the programs or activities which it operates.

Why Live and Work in Southern Nevada?

The region has an environment where professional satisfaction and career achievement are paired with optimal quality of life in a locale with abundant opportunities for work and leisure. Southern Nevada is an excellent base camp for outdoor recreation. Popular nearby hiking and rock-climbing spots include Lake Mead National Recreation Area, Red Rock Canyon, the National Conservation Area, Spring Mountain Ranch State Park, and Valley of Fire State Park.

Residents enjoy vibrant urban and suburban communities, within the cities of Las Vegas, North Las Vegas, and Henderson, world-class restaurants, and beautiful parks. The region features a reasonable cost of living, with affordable prices on everything from housing to utilities to groceries compared to most major cities across the nation. Thanks to its mild winters and ample sunshine, the area appeals to a variety of age groups, from retirees to early career professionals. There are plenty of family-friendly activities available to keep families busy. Las Vegas is also a haven for professional sports fans with the NHL Golden Knights (2023 Stanley Cup Winner), WNBA Las Vegas Aces (2022 and 2023 National Champions), NFL Raiders Football Team, Las Vegas Lights FC and the Las Vegas Grand Prix.

Benefits of Working at CSN

• Grant-in-Aid: Tuition & fee assistance for employees and their families at NSHE institutions.
• Time Off: CSN provides a variety of time-off options to help employees manage their work-life balance.
• Holidays: All CSN employees receive 13 paid holidays per year.
• Benefits: CSN offers attractive and customizable health insurance plans for employee and dependents.
• Retirement Plan: Participants contribute 19.25% with 100% employer match.
• On-site Early Childhood Education Center services available
• Learning & professional development opportunities.
• Active CSN Affinity Groups that focus on campus-wide diversity initiatives to create a welcoming campus climate.

For more information about the benefits offered at CSN, please click the link https://www.csn.edu/benefits-retirement.

*This position will be Open Until Filled. For full consideration, all application-related materials should be submitted by 8/28/2025.*

The Assistant Registrar of Client Services (ARCS) at the College of Southern Nevada (CSN) is responsible for leading and managing front desk operations across all three main campuses: West Charleston, Henderson, and North Las Vegas. This role requires strong leadership, exceptional customer service expertise, and the ability to implement standardized policies and procedures that ensure consistent and high-quality student experience (this includes email management, phone service, and in-person interactions). This is a front-facing role that will oversee frontline staff as well as directly serving students.

The ARCS will directly supervise a team of full-time staff, ensuring professional development, training, and performance evaluation processes are in place to enhance operational efficiency and service excellence. This role will also oversee institutional reporting and assessment processes, analyze data trends, and present key insights to senior leadership to inform decision-making. The ARCS will work closely with the Registrar to set and manage unit goals and Team Wildly Important Goals (TWIGs), ensuring that strategic priorities are consistently met through effective planning, monitoring, and execution.

This position requires regular travel between campuses, with the North Las Vegas campus serving as the primary office location.

Required Qualifications

• Bachelor's degree from an accredited college or university; OR equivalent combination of education and experience.
• Four years of full-time professional experience in student services, registrar, or related higher education environment.
• Two years of direct supervisory experience, managing at least three (3) full-time, non-student employees in a customer service or student services environment.

Preferred Qualifications

• Three years of direct supervisory experience, overseeing a team of five (5) or more full-time, non-student employees.
• Five years of experience in a registrar's office or in a support role that regularly interacts with registrar functions, such as academic advising, financial aid, or admissions. Demonstrated understanding of the purpose and function of community colleges.
• Three years of customer service leadership experience, particularly in high-volume, student-facing environments.

The ideal candidate should possess the following knowledge, skills, and abilities:

• Comprehensive understanding of customer service principles and practices.
• Familiarity with higher education administration and student services.
• Knowledge of the policies, procedures, and regulations related to registrar operations.
• Knowledge of FERPA, including the ability to interpret and adhere to student privacy policies.
• Awareness of current trends and best practices in customer service management.
• Proficiency in data analysis and reporting techniques.
• Strong leadership and supervisory skills.
• Excellent communication skills, both verbal and written.
• Proficient in conflict resolution and problem-solving.
• Possess organizational and time management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Skilled in training and developing staff.
• Ability to provide high-quality customer service and maintain positive student interactions.
• Ability to develop and implement standardized procedures across multiple locations.
• Ability to analyze data and use it to inform decision-making and improve service delivery.

Salary information:

Administrative Faculty D - The Starting Salary is $95,588.

Exempt Yes

Full-Time Equivalent 100.0%

Required Attachment(s)

To be considered for this position, please upload the following documents to your application:

• Resume/CV
• Cover Letter
• Contact information for three professional references (Name, email and phone number)
• Unofficial Academic Transcripts (Applicants who have earned their degrees outside of the United States must have their educational transcripts evaluated by an approved evaluator if their college or university is not listed in the most recent edition of the Higher Education Directory, published by Higher Education Publications, Inc. If you have any questions regarding this, please reach out to the Human Resources, Talent Acquisition & Classification team)