The Assistant Service Advisor is responsible for assisting the Service Advisor in providing exceptional customer service, managing customer inquiries and complaints, and scheduling and coordinating service appointments. The Assistant Service Advisor also provides support to the Service Technicians, ensuring that they have the necessary parts and resources to complete repairs efficiently.
NIRVC’s Assistant Service Advisor role is a basepluscommission role. The work schedule is Thursday - Saturday and every other Sunday, 7:00am - 7:00pm.
Key Responsibilities:
- Assist Service Advisor in managing customer inquiries, complaints, and service appointments
- Greeting customers in a professional and friendly manner, listen to their concerns and advise them on necessary repairs or services
- Schedule and coordinate service appointments, ensuring that the Service Technicians have adequate time and resources to complete repairs
- Assist with creating service orders and work orders, entering vehicle and customer information accurately into appropriate systems
- Communicate with Service Technicians to ensure they have the necessary parts, tools, and resources to complete repairs efficiently
- Follow up with customers to ensure their satisfaction with service and repairs, and address any concerns or issues
- Assist in maintaining accurate records of service and repairs, including customer information, parts used, and time spent on repairs
- Assist with managing inventory of parts and supplies, ensuring that necessary parts are available for repairs and ordering new parts as needed
- Maintain a clean and organized work area, including the service desk, waiting area, and service bays
- Comply with company policies and procedures, as well as local, state, and federal regulations
- Maintain other duties as assigned or requested.
Qualifications:
- Valid driver’s license without suspensions in the past 3 years
- Previous experience in automotive service or RV service in a lead or supervisory capacity
- Strong communication and customer service skills, with the ability to handle inquiries and complaints in a professional and friendly manner
- Detail-oriented and organized, with the ability to manage multiple tasks and prioritize effectively
- Knowledge of RV systems and repairs preferred
- Familiarity with service software and databases preferred
- Professional presence and appearance
Working Conditions:
- Work schedule may include evenings and weekends
- May be required to stand or sit for extended periods of time
- May be required to lift heavy objects, up to 50 pounds
- May be exposed to noise, dust, and fumes in the service bays
- May be required to work in inclement weather conditions
What we offer:
We offer a Competitive Health Plan including Medical, Dental, and Vision Benefits that starts the 1st day of the month following 30 days of employment, as well as the other added benefits listed below:
- NIRVC offers a 401(K) plan in which full-time employees are eligible to participate after 90 days of service.
- You will accrue Paid Time Off (PTO) starting your first day of employment (with an Annual Accrual of 104 hours) plus 40 hours of Floating Holiday available.
- We have 4 paid Holidays: New Year’s Day, July 4th, Thanksgiving Day, Christmas Day.
If you are a customer-focused individual with a passion for the RV industry, we encourage you to apply for this exciting opportunity.
We are an Equal Opportunity Employer (EOE). All applicants must be able to pass pre-employment testing including a background check, MVR, and drug screen.
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