"Assistant Ticket Operations Manager"

Job Summary

The Assistant Ticket Operations Manager will assist the Manager of Ticket Operations in the daily operations of the ticket office.

Responsibilities

• Assist Ticket Operations Manager in all athletics ticket office operations, including fulfillment of single and season tickets for all ticketed events in athletics facilities including athletic events, concerts, graduations, corporate, and other special events
• Communicate effectively with the general public through box office hours, phone, email, social media, and web space to provide the most up-to-date ticket information and address all inquiries
• Participate in sales campaigns for prospective ticket sales as needed
• Help utilize and maintain all ticket office technology including sales software, validation scanners, credit card machines, and printers to maximize ticket office efficiency
• Set up and breakdown of all game day ticket sales outlets
• Assist Manager with will call locations, scheduling and supervision of full-time, part-time, and student employees, management of all revenues and expenses related to the athletics ticket office consistent with all applicable Georgia Southern University policies and procedures
• Attend community events to promote upcoming athletic events
• Help create and schedule reports based on stakeholder's needs

Required Qualifications

Educational Requirements

• Bachelor's Degree

Required Experience

• One (1) or more years of related experience

Preferred Qualifications

Preferred Educational Qualifications

• Master's Degree

Preferred Experience

• Experience and proficiency with Paciolan ticketing software

Proposed Salary

$19.23 - $24.07 per hour

Required Documents to Attach

• Resume
• Cover Letter
• Two (2) Professional References

Knowledge, Skills, & Abilities

Abilities

• Consistently exhibit engaging customer service
• Ability to support various constituencies served by the University
• Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position
• Ability to adjust to a fast-paced and ever-changing environment

Knowledge

• Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success
• Demonstrated knowledge and experience with ticket office technology such as printers, scanners, or a digital ticketing software provider
• Understanding of and proven commitment to comply with NCAA, Sun Belt Conference, and institutional athletic rules and regulations

Skills

• Effective communication (verbal and written), organizational and human relations skills

Apply Before Date

August 13, 2025