Question 1

What experience is required for the Assistant Ticket Services Manager role?

Accepted Answer

Candidates need three or more years of ticket services or box office experience , including familiarity with Tessitura or similar CRM systems. Education beyond high school may substitute for some experience. Strong attention to detail, customer service skills, and the ability to supervise staff are essential.

Question 2

What are the main responsibilities of the Assistant Ticket Services Manager?

Accepted Answer

The role focuses on ticketing operations (40%) , staff supervision (40%) , and night-of event management (20%) . Key duties include processing transactions in Tessitura, maintaining donor and access programs, training staff, and handling patron issues during performances.

Question 3

Does this role involve supervising staff?

Accepted Answer

Yes. The Assistant Ticket Services Manager explains procedures, monitors task completion, delivers daily briefings, and reports performance issues to the Ticket Services Manager for both union and non-union staff.

Question 4

What qualifications help candidates stand out for this arts administration position?

Accepted Answer

Strong written and verbal communication , proactive problem-solving, and commitment to diversity, equity, and inclusion are highly valued. Experience with group sales, donor ticketing, and access programs (ASL, captioning) is a plus.

Question 5

Where can I find similar arts and museum administration jobs?

Accepted Answer

Explore more opportunities in arts administration on our administration jobs page or browse current openings in higher education administration .

Assistant Ticket Services Manager

Harvard University

Cambridge

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