"Associate Bursar"

POSITION SUMMARY:

The Associate Bursar provides leadership and operational oversight of student account functions, including billing, collections, payment plans, refunds, and compliance reporting. This position assists the Bursar to ensure student account operations are accurate, timely, and aligned with institutional and regulatory requirements. The Associate Bursar serves as a resource for student financial operations and data within the Banner system, and works collaboratively with campus partners to support the student experience through effectively providing financial services.

JOB DUTIES/RESPONSIBILITIES:

50% - Student Account Operations
Assist Bursar by providing leadership and direction for all student account functions, including billing, tuition and fee assessment, collections, refunds, account adjustments, and payment processing. Assist in implementation of office procedures to ensure meeting University's values and departmental goals. Assist with ensuring compliance with institutional policies and applicable federal, state and local regulations (e.g., FERPA, IRS 1098-T, Red Flag Rules, Title IV, NACUBO, VA). Ensure processes are student-focused, consistently applied, and aligned with institutional policies and values while maintaining the University's financial integrity.

25% - Supervision and Team Leadership
Supervise a team of student account specialists (typically 2-3) responsible for the day-to-day operations of the student accounts collections for the various colleges of the University. Assist in promoting a culture of service, collaboration, and continuous improvement through training, performance management, and professional development.

10% - Holds, Compliance, and Student Account Resolution
Oversee processes and ensure proper communication related to financial holds, clearance for registration, transcripts, graduation, and the removal of students due to non-payment. Assist in the preparation of IRS Form 1098-Ts and assist with compliance for FERPA, Title IV, financial responsibility acknowledgments, SOVOS SSN verification, and VA or GI Bill-related audits.

10% - Vendor and Third-Party Oversight
Serve as the secondary University liaison with third-party vendors for payment processing, tuition payment plans, health insurance charges, collection agencies, 529 plan processing, and other student account services. Assist with managing vendor contracts, team performance, ensure integration with University systems, and support a seamless student and family experience.

5% - System Stewardship and Data Integrity
Assist with Banner Student and Accounts Receivable modules and associated integrations with Workday and other systems as designated. Provide backup for critical batch processes, oversee integration jobs, ensure timely and accurate communication/setup of tuition rules and term codes, and assist with system integrity. Work with Information Services and Financial Operations to support configuration, testing, security roles, and enhancements.

Other duties as assigned.

SUPERVISION EXERCISED:

Directly supervises up to three team members related to student accounts. Responsible for assisting with the oversight of personnel management, including participating in the hiring, onboarding, training, coaching, evaluating, and developing team members. Implements the performance expectations aligned with University values and departmental goals. Assists the University Bursar with fostering a high-performing, student-focused team culture grounded in service, professionalism, respect, and integrity. Encourages innovation, collaboration, and individual accountability while ensuring that team members understand and contribute to the University's mission.

WORKING CONDITIONS/PHYSICAL EFFORT:

• Typical office environment with standard work hours.
• Occasional extended hours during peak periods (e.g., semester start, year-end close).
• Prolonged computer use required.

QUALIFICATIONS:

• Advanced knowledge of student financial services, billing, and accounts receivable operations.
• Commitment to service excellence for students and families, continuous improvement, and supporting a diverse student population.
• Strong communication, interpersonal, and leadership skills with the ability to foster positive collegial interactions within the team as well as collaboration across departments.
• Proven ability to resolve and manage complex, sensitive student account issues with discretion, empathy, and sound judgment, including those involving financial hardship or conduct-related holds.
• Strong understanding of regulatory and compliance requirements, including FERPA, 1098-T, Red Flag, VA education benefits, and financial responsibility acknowledgments.
• Familiarity with financial and student information systems, including Banner (Student and AR modules) and Workday (Finance/HR).
• Understanding of data stewardship, internal controls, and compliance requirements related to student financial transactions.
• Ability to handle confidential information and student records in accordance with FERPA and University privacy policies.

WORK HOURS:

Full Time, Exempt
Monday - Friday 7.75 hours/daily, 38.75 hours/weekly

SALARY:

Pay Grade 7 ($55,640.00 - 73,736.00)

EDUCATION:

• Bachelor's degree required. Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred.
• 3-5 years of progressively responsible experience in student financial services, billing, or higher education finance.
• Prior supervisory experience preferred

For consideration, please attach a cover letter and a resume.

Posted: 23-Nov-25
Location: Richmond, Virginia
Type: Full-time
Categories: Other Staff/Administrative, Staff/Administrative
Required Education: Bachelor’s
Additional Information: Employer will assist with relocation costs.
Internal Number: JR100950_1763743887