Associate Director- Academic Evaluation

Academic Evaluation (ADAE) works closely with staff in the Registrar's Office, Advising Center, Admissions, and faculty and staff in academic units to support the effective operation of academic evaluation services. The ADAE assists in supervising and coordinating the work of academic evaluators, oversees daily workflow and caseload management, supports the implementation of unit goals and objectives, and contributes to quality assurance and continuous improvement initiatives. The ADAE serves as a resource for course classifications, degree program requirements, transfer credit policies, and academic evaluation procedures. This position facilitates communication among evaluators and collaborates with academic and administrative offices to promote consistency, efficiency, and excellent student service. This position requires the ability to analyze and apply complex academic policies consistently; excellent communication and leadership skills; and the ability to work independently while collaborating effectively with faculty, staff, and students. This full-time hybrid position, with a minimum of two required days at Excelsior's home office in Albany, NY, and the remainder of the days worked from home, reports to a Director of Academic Evaluation or the Associate Registrar within the Registrar's Office. Evening and weekend hours may be necessary for this position. Duties and Responsibilities: Assists in supervising and coordinating the work of a group academic evaluators through workflow management, training, coaching, and performance support. Monitors evaluator caseloads, work queues, and service metrics; recommends adjustments to ensure timely processing and achievement of departmental goals. Provides guidance to evaluators regarding academic policies, transfer credit decisions, degree requirements, and procedural questions. Assists with the development, implementation, and maintenance of policies, procedures, training materials, and evaluation resources. Assists in coordination of onboarding, training, and professional development activities for academic evaluation staff. Serves as a point of contact for escalated student, faculty, and staff inquiries related to academic evaluation and degree completion matters. Collaborates with faculty, deans, and university offices regarding curriculum changes and academic evaluation processes. Participates in university committees, work groups, and cross-functional initiatives that support student success and institutional effectiveness as needed. Assists with accreditation reviews, audits, and compliance-related activities by providing subject matter expertise. Represents Excelsior University at professional meetings, conferences, and external partner discussions as appropriate. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Master's degree from an accredited institution 3-5 years of academic evaluation experience or equivalent experience in academic records, degree auditing, transfer credit evaluation, registrar services, or a related higher education function. Prior experience leading projects, coordinating teams, training staff, or providing supervisory oversight required Ability to manage multiple priorities, analyze complex information, meet deadlines, and maintain a high level of accuracy and attention to detail. Demonstrated integrity, professionalism, sound judgment, and commitment to excellent student service. Strong analytical, problem-solving, organizational, and decision-making skills. Excellent oral, written, and interpersonal communication skills. Ability to interpret and apply university policies and procedures consistently and effectively. Proficient computer skills, including experience with student information systems, reporting tools, and Microsoft Office applications, with a willingness to learn new technologies. Preferred Qualifications: Formal supervisory experience preferred. The hiring salary range for this position is $62,500.00 - $70,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting. Application Information Applicants must reside in the United States and be authorized to work in the U.S. If you experience any issues with the online submission process, please email recruitment@excelsior.edu . Excelsior University offers competitive compensation and a generous benefits package that includes paid time off, retirement, and excellent health insurance. Interested candidates should submit a letter of application, resume, and the names of three professional references. Please submit requested information by clicking the Apply Now button on this page. Excelsior University is an equal opportunity employer committed to ensuring all qualified applicants receive consideration for employment without regard to any legally protected characteristic. AA/EOE/ADA Organization Founded as Regents College in 1971 and chartered as a private, nonprofit institution in 1998, the College was renamed Excelsior College in 2001. Excelsior means “ever upward” in Latin, and it reflects the aspirations of our students and graduates. Excelsior College is an accredited, recognized leader in removing obstacles to the educational goals of the adult learner. We provide efficient and affordable access to higher education through multiple avenues to degree completion. An Adult Learner Focus Excelsior College revolutionized adult higher education by recognizing learning wherever and whenever it occurs. A leader in online and distance learning, Excelsior College awards degrees at the associate and bachelor’s levels in liberal arts, nursing, business, technology, and health sciences, and at the master's level in liberal studies, nursing, and business. Certificate programs are also offered by the Schools of Business & Technology, Health Sciences, Liberal Arts, and Nursing. Customized Flexibility Makes the Difference Students have educational paths that are as unique and diverse as they are. Detours and rest stops are a fact of life. Our committed, national faculty members, and caring, professional staff help working adults overcome barriers to achieving personal, professional, and academic success. As a proven leader in the assessment and validation of student knowledge through the application of a rigorous yet flexible and individualized approach, we work with each student to discover how best to avoid back-tracking on their road to success. Our Mission Excelsior College provides educational opportunity to adult learners with an emphasis on those historically underrepresented in higher education. The College meets students where they are - academically and geographically, offering quality instruction and the assessment of learning. A Pioneer in Distance Learning We offer busy students around the world the advantage of both earning credit at a distance and applying previously-earned college-level credit toward degree or certificate programs.