Department: Enrollment Mgt - VC for Enrollment Management - 240000
Minimum Qualifications
Graduation from high school and one year of experience in the field of technology related to the position's role. Coursework in computer or information technology may be substituted year for year for the required experience.
Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.
Degrees must be received from appropriately accredited institutions.
License/Certification Required
Essential Job Functions
The Associate Director for CRM Solutions works with the Director and Slate Team on the maintenance, innovation, development and improvement of Technolutions Slate CRM processes and workflows used in all facets of Enrollment Management, specifically undergraduate and graduate admissions (recruitment, operations, communications, and customer service) at Appalachian State University.
Responsibilities include but are not limited to the following:
- Utilize the CRM solution and provide collaborative leadership to achieve enrollment goals and meet strategic goals for the Main and Hickory campus.
- Maintain, develop and improve CRM processes and workflows specific to the recruitment, application processing, communication, and customer service related to the recruitment and enrollment of first-year and transfer students.
Knowledge, Skills, & Abilities Required for this Position
- Ability to apply and interpret various policies and procedures.
- Ability to develop initiatives to meet program/project needs and objectives.
- Problem-solving skills.
- Ability to maintain databases, schedules, and reports.
- Ability to ensure accuracy of data.
- Ability to guide and collaborate with various constituents.
- Strong communication skills.
Preferred Qualifications
- Experience using a CRM solution (Technolutions Slate, SalesForce, etc).
- Experience in a higher education setting.
Work Schedule/Hours: Monday – Friday, 8:00am – 5:00pm; occasional weekends for divisional events.
Anticipated Hiring Range: $54,015-$60,000
Closing Date: 09/27/2026
To apply, visit https://appstate.peopleadmin.com/postings/56257
Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.
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