"Associate Director, Digital Marketing"

Job Description Summary

Wake Forest University seeks an innovative and detail-oriented digital marketing professional to serve as Associate Director of Digital Marketing within University Marketing and Communications (UMC). Reporting to the Executive Director of Digital Marketing, this position plays a key role in advancing the University’s strategic priorities through coordinated, data-informed digital marketing initiatives. The Associate Director will oversee the implementation and optimization of marketing automation, CRM-based communications, and SEO/SEM initiatives that strengthen the University’s brand, academic reputation, and stakeholder engagement. The role requires both strategic thinking and hands-on execution—ideal for someone who thrives in a collaborative, fast-paced environment and is passionate about leveraging technology to drive measurable results.

Job Description

Essential Functions:

• Plan, launch, and monitor digital marketing campaigns across paid search, display, social, email, and web channels to support institutional priorities.
• Translate strategic goals into actionable digital tactics, ensuring alignment with UMC messaging and brand standards.
• Coordinate with campus partners and vendors to manage timelines, creative assets, and reporting deliverables.
• Administer Salesforce Marketing Cloud and related platforms, managing segmented campaigns, journeys, and automations that enhance audience engagement.
• Maintain data integrations between Salesforce CRM and marketing systems in coordination with IS and Advancement teams.
• Ensure compliance with data governance, privacy, and accessibility standards.
• Use Google Analytics 4 (GA4), SiteImprove, and related tools to track and evaluate campaign performance, website traffic, and user engagement.
• Create recurring dashboards and summaries that inform data-driven decision-making and continuous improvement.
• Identify optimization opportunities to enhance reach, engagement, and conversions across channels.
• Manage SEO strategy using SiteImprove, BrightEdge, and other tools to improve search visibility and site quality.
• Collaborate with content and web teams to optimize copy, structure, and tagging for maximum performance and accessibility.
• Work cross-functionally with departments, schools, and administrative units to align digital marketing efforts with institutional goals.
• Develop user guides, templates, and training sessions to strengthen digital literacy and campaign best practices across the University.

Required Education, Knowledge, Skills, and Abilities

• Bachelor’s degree in marketing, communications, digital media, or related field; master’s degree preferred.
• Minimum 5–7 years of experience in digital marketing, marketing automation, or CRM administration.
• Proficiency with Salesforce Marketing Cloud, Google Analytics 4, and SiteImprove (or comparable SEO/SEM and CRM platforms).
• Hands-on experience managing digital advertising campaigns across Google, Meta, and LinkedIn platforms.
• Strong data literacy with the ability to translate analytics into actionable insights.
• Excellent communication, project management, and organizational skills.

Accountabilities:

Responsible for own work only.

Physical Requirements

• Talking: Expressing or exchanging ideas by means of the spoken word
• Hearing: Perceiving the nature of sounds at normal speaking levels
• Repetitive Motions: Substantial movements of the wrists, hands and/or fingers
• Visual acuity for computer work, detailed analysis, and content review
• Ability to work extended hours when needed to meet deadlines
• Ability to travel occasionally for conferences, campus visits, and professional development

Environmental Conditions:
The majority of duties are performed in a typical office environment.

Additional Job Description

Time Type Requirement
Full time Note to Applicant:
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement
The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.