About This Opportunity

Step into a leadership role where technology and human-centred service converge. As Associate Director, IT Customer Support Services, you will provide both strategic and operational direction for institution-wide IT customer support, shaping how service excellence is experienced across a complex and dynamic university environment.

You will lead a collaborative, high-performing team committed to delivering reliable, innovative, and user-centred services that enable the University community to thrive. Working closely with senior stakeholders and as a key member of the ITS Senior Management Group, you will champion a culture of continuous improvement, innovation, and accountability. Your leadership will ensure that IT services are aligned to the University’s strategic objectives while fostering an inclusive and forward-thinking environment that empowers your team to deliver their best work.

For more information about this opportunity, please view the information pack.

About You

You are an experienced and visionary IT leader, recognised for your ability to lead large, complex service environments and deliver exceptional outcomes. You bring a strong track record in shaping IT strategy, driving transformation, and embedding a proactive, customer-focused culture within diverse teams. Your approach is both collaborative and decisive, underpinned by strong analytical capability and sound judgement.

You will have demonstrated success in leading major projects, managing significant budgets, and navigating multi-stakeholder environments with confidence and empathy. With a commitment to innovation and continuous improvement, you are motivated by the opportunity to influence at scale, enhance service delivery, and contribute to a purposeful organisation that values integrity, inclusion, and impact.