Associate Director of Admissions
About the Opportunity
Job Summary
Under the direct supervision of the Director of Admissions
Enrollment Strategies, the Associate Director of Admissions
collaborates with admissions leadership to manage critical
components of the first-year evaluation and transfer enrollment
processes.
The Associate Director is responsible for identifying efficiencies
and process improvements through strong project management, process
design, and operational leadership. As part of the application
evaluation process, the Associate Director manages 75-100 part-time
seasonal application evaluators, including recruiting and hiring
seasonal staff, overseeing training, coordinating daily
assignments, and administering evaluator feedback processes.
The Associate Director oversees transfer application review
operations, including coordinating revisions to the application
evaluation manual, training staff in transfer file review and
customer service, monitoring reading queues, making daily
assignment decisions, supervising the review of special applicant
populations, conducting quality control reviews prior to decision
release, running daily productivity reports, and participating in
applicant selection processes. The Associate Director also oversees
seasonal reading staff during the application review cycle as
needed and supervises 1-4 Assistant Directors based on unit
needs.
This position works closely with university offices, programs, and
relevant external organizations to support prospective students
throughout the enrollment process. The Associate Director serves as
a liaison with campus partners to provide key information that
supports student enrollment decisions.
As a member of the admissions leadership team, the Associate
Director manages a recruitment territory, representing the
University through recruitment travel, applicant evaluation,
student and family counseling, presentations, interviews, and
relationship management with guidance counselors and transfer
advisors.
Key Responsibilities & Accountabilities
Temporary Application Evaluation Management
- Serve as a senior member of the application evaluation
team
- Coordinate application review efforts and determine seasonal
staffing needs to meet evaluation goals and timelines for
increasing first-year and transfer applicant pools
Maintain and advertise job descriptions and compensation rates
for seasonal readers
Screen and identify candidates to support the seasonal reading
plan
Manage the hiring process for seasonal application
evaluators
Conduct onboarding for 75-100 seasonal staff members
annually
Facilitate regular check-ins with seasonal staff and maintain a
visible management presence to address questions and concerns
Manage and document the temporary application evaluator
feedback process
Traditional Transfer and Contract Enrollment
- Serve as the primary point of contact for college partners and
campus stakeholders regarding transfer processes, transfer
initiatives, and prerequisite course requirements for transfer
applicants and contract completers
- Lead transfer customer service operations, including monitoring
the transfer@northeastern.edu inbox, transfer communication
channels, and applicant phone inquiries
- Ensure transfer applicant inquiries receive timely
responses
- Develop, maintain, and train staff on transfer review
criteria
- Execute transfer application reading plans
- Serve as the primary point of contact for students offered and
completing a contract for future enrollment
- Conduct transfer and contract support, evaluation, and
selection activities
- Maintain awareness of population and college enrollment targets
throughout the evaluation and selection process
Territory Management - Recruitment Travel, Customer Service, and
Application Evaluation
- Plan, design, and implement recruitment strategies for assigned
geographic territories serving first-year and transfer
students
- Manage recruitment travel in a cost-effective and efficient
manner while meeting office and university priorities
- Meet with, counsel, and provide information to prospective
students, families, and guidance counselors
- Conduct follow-up activities and evaluations after recruitment
travel
- Read and evaluate applications from assigned recruitment
territories
- Communicate with secondary school counselors regarding
admission decisions when appropriate
- Counsel applicants, families, and counselors throughout the
application evaluation process
- Develop and implement targeted recruitment programming and
enrollment activities
- Manage assigned territories throughout the admission cycle
- Conduct interviews and presentations
- Establish, develop, and maintain relationships with guidance
counselors and transfer advisors while effectively representing the
University
Management of Direct Reports
- Hire, supervise, train, and evaluate direct reports involved in
recruitment and application evaluation activities
- Mentor staff to support successful completion of job
responsibilities
- Provide direction, guidance, and daily operational support to
direct reports
- Ensure compliance with university policies and procedures
Admissions Leadership Team Participation and Unit
Support
- Serve as a member of the Admissions management team
- Develop, communicate, and implement office policies and
procedures
- Collaborate with management colleagues to support the
achievement of institutional enrollment goals
- Support a positive and professional work environment
- Demonstrate professionalism and support institutional,
divisional, and office policies and procedures
- Adhere to management expectations and provide high levels of
customer service to students, colleagues, and internal and external
stakeholders
Minimum Qualifications
Required
- Bachelor's degree
- 4-6 years of progressively responsible experience in college
admissions, higher education, or a related field
- Strong supervisory, interpersonal, and leadership skills
- Demonstrated commitment to staff development
- Demonstrated skill in creative thinking and problem
solving
- Excellent written, verbal, presentation, and communication
skills
- Emotional intelligence and professional maturity
- Experience developing efficient and effective policies and
systems that manage high-volume operations while maintaining
process quality and outcomes
- Ability to interpret enrollment research and apply findings to
strategic planning
- Experience working with diverse populations
- Proven understanding of technical systems
- Strong organizational skills and attention to detail
- Strong customer service orientation
- Ability to manage relationships diplomatically with
stakeholders and partners
- Knowledge of higher education issues related to student
recruitment, admission, and enrollment
Required Documents
Position Type
Enrollment
Additional Information
Northeastern University considers factors such as candidate work
experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit
eligible employees. This includes medical, vision, dental, paid
time off, tuition assistance, wellness & life, retirement- as
well as commuting & transportation. Visit
https://hr.northeastern.edu/benefits/ for
more information.
All qualified applicants are encouraged to apply and will receive
consideration for employment without regard to race, religion,
color, national origin, age, sex, sexual orientation, disability
status, or any other characteristic protected by applicable
law.
Compensation Grade/Pay Type:
109S
Expected Hiring Range:
$67,855.00 - $95,845.00
With the pay range(s) shown above, the starting salary will depend
on several factors, which may include your education, experience,
location, knowledge and expertise, and skills as well as a pay
comparison to similarly-situated employees already in the role.
Salary ranges are reviewed regularly and are subject to
change.
To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Associate-Director-of-Admissions_R141839
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