JOB OVERVIEW:
Serving as a member of the office’s senior leadership team, the Associate Director of Admissions Operations manages and oversees the admissions operations and credit evaluation functions. This includes oversight of application platforms (Common App and institutional application), admission decision processes, and transcript and other document processing and evaluation functions.
MAJOR DUTIES:
- Manage and oversee application and transcript business processes, data capture, document management, application processing and decisioning, and notification functions.
- Ensure effective and user-friendly application processes for students and admissions team members. This includes designing applications and supervising the processing of applications, transcripts, and other documents.
- Lead the processing and credit evaluation teams and ensure they have consistent routines and protocols surrounding daily activities.
- Manage the execution of all internal admission processes, including applications, communications, flow, and troubleshooting. Monitor response time to meet office goals.
- Liaise with CRM administrators to ensure the system is working effectively and identify system improvements.
- Develop and improve operational efficiency. Assess operations to streamline processes and maintain a culture of continuous improvement.
- Collect and analyze admissions data. Compile reports to inform predictive enrollment model efforts.
- Evaluate and implement operating procedures. Communicate with internal and external stakeholders concerning policies and procedures.
- Evaluate student-athlete compliance issues with athletic department personnel as needed.
- Hire, train, evaluate, and supervise staff and student employees.
QUALIFICATIONS:
- Bachelor’s degree in a related field from an accredited institution.
- Five years of relevant experience.
- Supervisory experience.
- Strong interpersonal, written, and verbal communication skills.
PREFERRED QUALIFICATIONS:
- Master’s degree in related field from an accredited institution.
COMPENSATION
Anticipated starting pay is $69,075. Western Michigan University also offers generous benefits to employees, including health, dental, vision, life and disability insurance, retirement, and tuition discount for the employee and tuition remission for eligible dependents. To access information about the specific benefits available for this position, visit: wmich.edu/hr/enrollment-staff.
ABOUT WMU & KALAMAZOO:
Established as a teacher education college in 1903, Western Michigan University is home to about 18,000 students studying in seven academic colleges and 250+ academic programs. With several top-ranked programs, WMU offers a unique blend of academic recognition and student access. You can learn more about Western Michigan University and see a few of our recognitions at wmich.edu/about/facts.
Equidistant from Chicago and Detroit, Kalamazoo is classified as a small urban area of 300,000 residents in the metropolitan area. The city has been recognized as one of the Best Places to Live (Livability.com), a Top 10 Arts Community for medium-sized communities (SMU Data Arts), and the #3 Best Metro Area in America for new college grads (Smart Asset). Residents enjoy a low cost of living, educational support from the Kalamazoo Promise, and access to Lake Michigan beaches and Southwest Michigan outdoor activities.
Western Michigan University, an affirmative action/equal opportunity employer, complies with applicable federal and state laws and University policies prohibiting discrimination and harassment. Western Michigan University prohibits discrimination or harassment which violates the law or which constitutes inappropriate or unprofessional limitation of employment opportunity, University facility access, or participation in University activities, on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, protected disability, veteran status, height, weight, or marital status.
Posted: 2026-07-28
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