Associate Director of Alumni Relations

GENERAL STATEMENT OF DUTIES:

In collaboration with and in support of the Director of Alumni Relations, this position coordinates and executes alumni engagement programs, events, and communications for Framingham State University.

This role plays a key operational and programmatic support function in advancing the University's alumni engagement strategy. Responsibilities include event execution, communications coordination, alumni affinity group management, volunteer management and CRM/data management. The position supports the University's strategic priorities by ensuring high-quality implementation, consistent communication, and strong constituent experiences.

Strategic & Programmatic Support

• Support the Director of Alumni Relations in the execution of the University's alumni engagement strategy.
• Assist in tracking key performance indicators (KPIs) for events, communications, and engagement initiatives.
• Support collaborative programming with campus departments that connects alumni with academic and student experiences.

Event Coordination & Execution

• Coordinate and execute alumni events and programs in alignment with University strategy, including logistics, registration, and on-site support.
• Support planning and implementation of signature events (e.g., Alumni Weekend, Homecoming) under the direction of the Director.
• Maintain and update the master calendar of alumni events and communications.
• Supervise and support student workers assisting with events and alumni programs.

Affinity Groups & Volunteer Support

• Support alumni affinity groups through coordination of communications, meetings, events, and volunteer engagement activities.
• Coordinate logistics and communications for volunteer-led initiatives (e.g., reunion committees, mentorship programs) in partnership with the Director.
• Track participation and engagement metrics for affinity groups and volunteer activities.

Communications & Marketing Execution

• Draft and coordinate promotional content for alumni events and initiatives, aligned with overall communications strategy set by the Director.
• Assist with the execution of alumni communications, including newsletters, surveys, and targeted outreach.
• Collaborate within the Office of Development and Alumni Relations to ensure timely and consistent messaging.

Data Management & Reporting

• Utilize the existing Customer Relationship Management CRM system to create invitation and outreach lists, manage event registration and attendance tracking, record alumni engagement and volunteer activity
• Ensure timely and accurate data entry and maintenance.

Constituent Services

• Provide responsive, professional support to alumni, assisting with inquiries and connecting them to engagement opportunities.
• Support stewardship and recognition efforts for alumni volunteers and participants.

General Support

• Support department-wide initiatives, projects, and events as needed.
• Perform other duties as assigned.
• Accountable for ensuring that equal opportunity, inclusion, and equity are integrally tied to all actions and decisions in areas of responsibility.