"Associate Director of Counseling Services & Special Programs"

Job Details

Posting Details

Working Title
Associate Director of Counseling Services & Special Programs

Position Number
00444A

Department
FINANCIAL AID OFFICE

Location
Norfolk, VA

Type of Position
Classified

Type of Job
Full Time

EEO Category
A Officials and Administrators

Job Description

Responsible for the coordination and delivery of optimum customer service to all students and constituents served. Supervises positions 00087, 00173 and 00824. Supervise the service delivered to the undergraduate and graduate financial aid applicant populations, in the local and On-line learning arenas. Works closely with Financial Aid Management & Enrollment Management leaders and team leaders to ensure efficient, accurate service while continuously seeking improvements. Responsible for managing specialized programs including state grants, VMSDEP, satisfactory academic progress, outreach, special university initiatives, and others requiring unique coordination efforts as assigned. Recommends and develops new office policies and procedures in response to changing regulations. Provides leadership by example in going the extra mile, making recommendations for improvement, providing exceptional courteous service and enthusiastically representing the Financial Aid and Enrollment Management areas in a public speaking role as requested. Serve as liasion to CARS (call center team) to ensure training and policies and regulations are adhered. Serve when needed as one of the Financial Aid essential personnel in emergency or critical situations as deemed necessary by the supervisor.

Knowledge, skills and abilities

• Considerable in-depth knowledge of financial aid regulations.
• Comprehensive knowledge of standard electronic spreadsheet and reporting software applications (Banner, MS Office, Access, Crystal Reports).
• Excellent organizational and time management skills.
• Excellent oral and written communication skills.
• Considerable supervisory skills.
• Demonstrated ability to coordinate multiple projects, make workflow decisions and manage large complex projects independently.
• Demonstrated ability to maintain service in a high volume, intense public contact and processing environment.
• Demonstrated ability to provide individualized assistance to appropriately meet specific customer needs.
• Demonstrated ability to develop policies and procedures and deliver effective training to staff.
• Demonstrated ability to make accurate decisions concerning financial aid awards.
• Demonstrated ability to analyze and to interpret complex program regulations and to articulate them to internal and external constituencies.

Special licenses, registration or certification
N/A

Education or training
N/A

Level and type of experience
Considerable supervisory and counseling services experience in a large university financial aid office serving undergraduate and graduate, traditional and non-traditional students.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)
Certification in computer software applications such as Crystal Reports, MS Access, and Excel.

Conditions of Employment
Given the nature of the positions in Student Engagement & Enrollment Services that provide support to student services and/or student-centered programs, the employee occupying this position may be required to work during a university closing as directed by his or her supervisor. These instances may include working from a remote location (i.e. telework, etc.).

This is a full time, on campus position located in Norfolk, VA, working a traditional work week.

Annual Salary/Hourly Rate
Salary commensurate with education and experience

Posting Detail Information

Job Requisition Number
S03063

Job Open To
General Public

Open Date
09/29/2025

Close Date
11/28/2025

Open Until Filled
No

Special Instructions Summary
Please include a resume and cover letter with completed application.

Criminal Background Check
The final candidate is required to complete a criminal history check.

Equity Statement
It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request
If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at (757)683-3141.

Alternative Hiring Process
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process.

To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.

To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor’s legal duty to furnish information.