Job Details
Job no: 530240
Position Type: Staff Full Time
Campus: UMass Boston
Department: Student Housing Office
Pay Grade: 33
Date opened: 14 Sep 2026 Eastern Daylight Time
Applications close: 29 Sep 2026 Eastern Daylight Time
General Summary:
The Associate Director will oversee residential student case management, supervise the Community Director staff and oversee departmental assessment, technology and systems to support student success. This is a "live-off" position. This position may be assigned formal on-call duties in accordance with Article 18.3 of the contract between the University and the Professional Staff Union. Assignment of on-call will be detailed using the "On-Call Assignment (Professional Staff) Form.
Examples of Duties:
Oversee the case management of student of concern cases, student code of conduct cases, and on-campus housing concern cases for all residential students;•Serve as the primary hearing officer for residential student cases marked as high-level concern to provide appropriate support and accountability for the student and connect them to the appropriate resources;•Work closely with staff, including student staff, in the Office of Housing and Residential Life, Office of the Dean of Students, the University Health Services, Counseling Center, and Undergraduate Studies to assure information and follow-up procedures are shared and streamlined for possible students of concern and provide referrals as needed;•Identify industry best practices in case management and work to implement them as appropriate for the UMass Boston community;•Support Community Director staff in conducting preventative outreach to known high-level students of concern, either past or present, throughout the academic year in conjunction with identified high stress times of the academic year, including but not limited to, midterms, registration, and finals;•Provide timely and regular follow-up to current and former students of concern;•Process incident reports from faculty, staff, students, and UMass Boston Police to create cases, develop a response plan, and assign to the appropriate party;•In collaboration with the Assistant Director of Residential Life, identify crisis prevention training needs for both professional and student staff within the department;•Develop and facilitate training sessions for staff, including student staff;•Directly supervise and evaluate Community Directors through regular one-on-one meetings, providing training and professional development opportunities, and case management support;•Provide departmental assessment support, including academic performance, retention among students living in the residence halls, student and behavioral concerns;•Represent the department on the institutional CARE team;•Regularly meet with members of the Dean of Students Office to provide updates on all residential cases;•Cultivate, manage and collaborate with community resources to connect residential students with possible resources, referrals, and programmatic needs, such as but not limited to the Massachusetts Department of Children and Families;
Qualifications:
Master's Degree in Higher Education, Student Services, Student Affairs, Counseling, or a closely related field, and a minimum of four to six years of work experience in student and/or residence life or a closely related field and experience supervising professional staff is required. Two (2) years of live-in professional Residential Life experience is required. This position requires occasional evening, weekend and holiday hours, as well as availability of outside of regularly scheduled hours for emergency response. Due to the on-call nature of the position, the Associate Director must live within 30-minutes of campus.•Knowledge of Microsoft Office suite and other administrative software (particularly Excel);•Familiarity with working with students in distress, both active and inactive, with a demonstrated ability to aid appropriately;•Familiarity with managing student code of conduct cases;•Familiarity with Star Rez and Maxient or other housing and case management software•Strong oral and written communication skills;•Strong counseling and emotional skills;•Strong interpersonal skills;•Strong organizational and problem-solving skills•Strong conflict-resolution and crisis management skills;•Strong commitment to customer and student service
Application Instructions:
Please apply online with your resume, cover letter and list of three professional references.
Review of candidates will begin following the application closing date.
Only Internal candidates in the Professional Staff Bargaining Unit will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.
Salary Ranges for the appropriate Pay Grade can be found at the following link:
Grade: 33
Salary Ranges
This is an exempt union position.
All official salary offers must be approved by Human Resources.
UMass Boston is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact HR@umb.edu or 617-287-5150.
Applications close: 29 Sep 2026 Eastern Daylight Time
Organization
Working at University of Massachusetts Boston
The University of Massachusetts Boston is nationally recognized as a model of excellence for urban public universities. The scenic waterfront campus is located next to the John F. Kennedy Library, with easy access to downtown Boston.
The second-largest campus in the UMass system, UMass Boston combines a small-college experience with the vast resources of a major research university. With a 16:1 student-to-faculty ratio, students easily interact with professors because most teaching occurs in small class sizes. Ninety-three percent of full-time faculty hold the highest degree in their fields.
UMass Boston's academic excellence is reflected by a growing student body of nearly 16,000 undergraduate and graduate students. The university's eight colleges offer more than 100 undergraduate programs and 50 graduate programs. The University Honors Program serves 300 students who thrive on intellectual challenge. Enriched courses probe more deeply into theory or venture further into application.
UMass Boston's diverse student body provides a global context for student learning, and its location in a major U.S. city provides connections to employers in industries such as finance, health care, technology, service, and education, offering students opportunities to gain valuable in-school experience via internships, clinicals, and other career-related placements.
More than 100 student organizations — including clubs, literary magazines, newspaper, radio station, art gallery, and 16 NCAA Division III sports teams — offer a rich campus life. Students live throughout Greater Boston and in apartment communities just steps from the campus, and enjoy the rich amenities, cultural attractions, and educational opportunities that make the city the biggest and best college town in the nation.
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