Associate Director, Research Operations and Infrascructure
Company:
The University of Chicago Booth School of Business
Job Location:
Chicago, Illinois
Category:
IT Manager/Director
Type:
Full-Time
GENERAL SUMMARY: The Associate Director of Research Operations and Infrastructure for Chicago Booth Information Technology oversee daily operations, project management, and maintenance of reliable network, server, storage infrastructures, including high performance computing (HPC) clusters. This role supports data center services, and email to ensure high availability in a 24/7 environment. Working collaboratively with faculty and researchers across various departments, the manager develops…
tailored technical solutions to support and advance cutting-edge scientific research. The position manages research support staff, develops team capabilities, and leads succession planning for IT operations.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Lead day-to-day operations and project management for systems and network infrastructure, including hosted Windows and Linux departmental servers; application, database, email, file, and backup services; and core infrastructure services such as DNS, DHCP, and Active Directory.
- Lead and manage a team of system administrators and research support staff, taking responsibility for assigning work, managing workflow, and creating professional development opportunities.
- Manage and maintain the enterprise storage and Storage Area Network (SAN) environment including troubleshooting, performance planning, capacity, and continuity planning.
- Enhance the focus on security administration by working closely with the Booth Information Security team to maintain continuous risk assessments, review critical systems and identified threats, and produce operational policies/procedures documentation.
- Collaborate directly with faculty, research teams, and leadership to understand their unique computational needs and develop tailored technological solutions.
- Assist in the planning, design, and implementation of new systems, storage, automation and virtualization technology.
- Develop and implement strategies to advance research computing capabilities, while assessing and evaluating existing infrastructure to recommend necessary improvements.
- Develop project plans, forecast budget needs, and manage financial resources effectively to optimize operations and cost-effectiveness.
- Represent the university's research computing interests by fostering partnerships with external organizations, national HPC centers, and other internal IT departments to enhance overall capabilities.
- Maintain Booth's Disaster Recovery infrastructure and documentation, ensuring systems and applications are adequately protected according to their SLAs, and run bi-annual Disaster Recovery tests.
- All other duties and responsibilities as assigned.
KNOWLEDGE, SKILLS AND EXPERIENCE
- Bachelor’s degree in technical fields such as computer science, engineering, or data science required. Master’s degree preferred.
- A minimum of ten years of relevant experience required, including at least seven years of supervisory or team management experience. Higher education industry experience preferred.
- Experience managing networked servers with knowledge of switches and firewalls, network services, system utilities, hardware installation, and operating/application system installation required
- Experience managing High-Performance Computing (HPC) systems, clusters, and advanced research computing infrastructure required.
- Strong understanding of research computing needs, including large-scale data management, analysis, and scientific workflow and job scheduling architectures required.
- Familiarity with various programming languages and tools commonly used in research, such as Python, R, MATLAB, Jupyter, and Slurm, preferred.
- Demonstrated project management skills, with the ability to achieve results for multiple, simultaneous projects with competing demands required.
- Ability to work independently, identify opportunities for innovation, and recommend effective technological changes required.
- Outstanding leadership and collaboration skills to work effectively with researchers, students, and IT professionals across multiple disciplines required.
- Ability to deal with confidential and sensitive research data with tact, discretion, and strict adherence to security protocols required.
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