Associate Director, Student Services
Job Summary
The
Associate Director of Student Successprovides
college-level leadership and coordination for student success
initiatives within the College of Humanities. Reporting to the
Dean, the position develops, coordinates, and evaluates programs
and services supporting student recruitment, transition,
engagement, retention, persistence, and graduation.
The Associate Director works across academic departments, programs,
and the Dean's Office to ensure continuity and quality of student
services in a distributed administrative environment. The position
serves as a primary College liaison with LAS and University
student-success partners, including Undergraduate Affairs, the
Graduate School, Career and Professional Development Center,
Undergraduate Research, and other student-facing offices and
organizations.
The Associate Director identifies gaps in student services,
develops and improves college-level processes and programs,
coordinates responsibilities across organizational boundaries, and
uses assessment and student-success data to inform priorities and
resource decisions. The position supports the University of Utah's
goals and mission and serves as a catalyst among students, faculty,
staff, academic units, and University partners to improve the
student experience and student outcomes.
Responsibilities
Responsibilities
Leads college student-success planning and implementation.
Develops and implements student-service objectives consistent with
College and University goals, with emphasis on recruitment,
retention, persistence, timely graduation, student engagement, and
access to University resources.
- Coordinates student-success services across the
College. Works with academic departments, programs,
faculty, academic program staff, graduate coordinators, and
administrative staff to establish effective and consistent
student-service processes. Identifies service gaps, unnecessary
duplication, and opportunities for improved coordination.
Leads college-level recruitment, orientation,
retention, and engagement initiatives. Coordinates College
participation in recruitment and yield activities, new-student
orientation, retention initiatives, student engagement activities,
and other programs supporting students throughout their academic
experience.
Provides leadership for college student affairs
processes. Coordinates student petitions, complex student
matters, referrals, and other student-affairs processes requiring
College-level review or intervention. Develops clear escalation and
referral pathways and works with appropriate University offices on
matters requiring specialized expertise or authority.
Serves as a primary liaison with LAS and University
student-success partners. Develops collaborative
relationships with Undergraduate Affairs, Graduate School, Career
Services, Undergraduate Research, student organizations, and other
campus partners. Works closely with LAS/regional student-success
leadership and colleagues in other colleges to align services while
representing Humanities-specific student needs.
Coordinates student communications and access to
resources. Works with College and department staff to
ensure students receive timely, accurate, and accessible
information about academic opportunities, College programs,
deadlines, support resources, and student-success services.
Develops and evaluates student-success programs and
services. Establishes objectives and measures for College
initiatives and evaluates program effectiveness using available
data, student feedback, participation, retention, graduation, and
other relevant measures. Recommends changes and new initiatives
based on identified needs.
Provides functional leadership for distributed
student-success work. Establishes expectations, roles,
workflows, and service standards for student-success activities
performed across multiple College offices and positions. Provides
direct supervision to assigned staff and coordinates work with
employees who contribute to student-success functions but report
through other administrative or academic structures.
Supports graduation and major student
milestones. Provides leadership and coordination for
College graduation-related activities and other significant student
programs and events, working with Dean's Office staff, academic
units, and University partners responsible for operational
execution.
Participates in policy, strategic, and resource
planning. Assists College leadership in developing and
interpreting student-related policies and procedures; establishes
short- and long-term objectives; identifies resource requirements;
and collaborates with finance and administrative leadership on
budgetary needs for student-success programs and special
initiatives.
Serves as a member of the Dean's Office management
team. Advises the Dean, Associate Deans, chairs,
directors, and administrative leadership regarding student needs,
service delivery, emerging issues, program effectiveness, and
opportunities to advance College and University student-success
priorities.
This job description is not designed to contain or be interpreted
as a comprehensive inventory of all duties, responsibilities and
qualifications required of employees assigned to the
job.
Work Environment and Level of Frequency typically
requiredNearly Continuously: Office
environment.
Physical Requirements and Level of Frequency
that may be requiredNearly Continuously: Sitting, hearing,
listening, talking.Often: Repetitive hand motion (such as typing),
walking.Seldom: Bending, reaching overhead.
Minimum Qualifications
Bachelor's degree in Business or Public Administration, a related
area, or equivalency (one year of education can be substituted for
two years of related work experience). Six years of progressively
more responsible management experience; and demonstrated
leadership, human relations and effective communication skills also
required.
Master's degree in Business Administration or related area
preferred.
Applicants must demonstrate the potential ability to perform the
essential functions of the job as outlined in the position
description.
Preferences
Previous experience at the University of Utah or higher education
institution.
Special Instructions
Requisition Number: PRN46224B
Full Time or Part Time? Full Time
Work Schedule Summary: Regular business hours Monday through
Friday from 8am-5pm. Some after hours and weekend work
required.
Department: 00081 - College of Humanities-Dean
Location: Campus
Pay Rate Range: 60000 to 85000
Close Date: 10/30/2026
Open Until Filled:
To apply, visit https://apptrkr.com/9834190"">https://utah.peopleadmin.com/postings/209334
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