Associate Director, Transfer Student Support Service

Position Highlights

This position reports to Asst. Vice Provost for Academic Advising and manages the staff of the Transfer Student Support Services (T.S.S.S.) unit which serves prospective transfer students who are exploring their academic options at the U of A as well as providing activities that support belonging for matriculated transfer students. The work of T.S.S.S. is accomplished through collaboration with partners who are focused on transfer student success.

The Associate Director champions student engagement and success by providing vision and leadership to staff and academic advisors. Plays a vital role in maximizing undergraduate student sense of belonging leading to enrollment, retention, and completion.

The Associate Director position will have a Hybrid schedule that consists of four days in person and one day remote.

Duties & Responsibilities

• Oversees daily work of T.S.S.S. and directly supervises unit staff that includes 2 Academic Advisors and 1 program coordinator and oversee 6 to 8 student employees.
• Collaborates with AVP for AA on budgeting that addresses services to transfer students.
• Updates AVP for AA on daily, monthly, and annual utilization of T.S.S.S.
• Develops and implements an assessment process to understand the impact of T.S.S.S. on student success.
• Provides support for the development of UAccess Analytics reporting.
• Directs or supports the hiring, training and evaluation of staff.
• Provides, plans and leads training direction and instruction to staff and conducts performance evaluations.
• Accountable for developing and implementing selective programs and other advising processes (e.g. 2+2 Program in Degree Search; AZ Transfer Meetings.)
• Develops resources to increase effectiveness and efficiency, especially around transfer student issues.
• Deliver leadership on establishing and interpreting policies and procedures that impact transfer students.
• Coordinates with college-wide academic advising community regarding transfer issues.
• Collaborates with T.S.S.S. staff to coordinate and oversee student programs and provide direction and leadership.
• Represents department at appropriate meetings by maximizing collaboration with enrollment management, student affairs, and advising units across the university.
• Develop relationships with campus partners, community college partners, and other stakeholders who are focused on transfer student success.
• Provides Academic Advising for transfer students during peak times or special projects. Averaging 10/hrs. a week.
• Special projects and other duties as assigned.