"Associate Registrar, Academic Records & International Student Support"

Associate Registrar, Academic Records & International Student Support

Company: Metropolitan State University of Denver

Job Location: Denver, Colorado

Category: Registrars

Type: Full-Time

Department
Registrar's Office

Position Summary
This position exists to lead and manage the Academic Records & International Student Support (ISS) team in the Office of the Registrar. The position is responsible for developing and implementing systems to maintain student academic records to ensure processes are efficient, accurate and student-friendly and that students, staff, and faculty receive superior service. The other areas of oversight include degree evaluation, NCAA eligibility and compliance, major/minor changes, registration, NSC enrollment reporting, grading, etc. This position oversees international student compliance, programming, and support by serving as the Principal Designated School Official. This role will be critical in providing support for daily operations so that team members can work on transitioning to the new Workday Student Information System. This position will report directly to the Registrar.

Duties/Responsibilities

Leadership & Operations:

• Responsible for providing leadership and management for the Academic Records and ISS team, which includes any special registration (e.g. interinstitutional, internships, auditing courses, pass fail), Fresh Start program administration, grades, major/minor changes, maintaining and releasing academic records, administrative withdrawals, institutional corrections, etc. Administers storage, security, accuracy, and preservation of academic records in accordance with university policy, accreditation standards, and privacy laws. Oversees relevant system solutions (e.g. National Student Clearinghouse, automation, and developing Workflows). Responsible for providing leadership and management, which includes setting goals and objectives, work allocation, promotion, and providing continuous updates, enforcement, and training on related policies/procedures, and addressing concerns/issues. Serves as part of the on-campus, daily operations team that will support serving students, faculty, and staff and supporting the team who is working on the Workday Student implementation over the next several years.

Communication & Collaboration:

• Provides clear expectations and ensures that all related practices meet the needs of students, faculty, and staff. Develops communication and ensures that it is timely, accurate, and student/staff friendly. Interprets, clarifies, and applies policies and standards related to records, registration, and international student compliance and communicates them to students, staff, and academic departments. Represents the organization at various community and/or campus meetings, committees, and task forces. Promotes existing and new policies. Participate in commencement activities as assigned. Work with Information Technology on upgrades, testing, and coordinate solutions and corrective actions. Supports and serves students, academic advisors, staff, faculty, and administrators by interpreting and clarifying University policies relating to academic records and graduation requirements. Collaborates with departments across campus and other institutions to create and maintain Memorandum of Understandings to create seamless matriculation pathways that involve cross-institutional registration. Works in collaboration with Enrollment Management Team, Student Affairs, and Academic Affairs to propose, analyze, and update policies related to academic records. Anticipates impact of policies created by CDHE and/or Faculty Senate and communicates those to the Academic Records and ISS team, faculty, staff, and students. Serves as the main point of contact for all external and internal inquiries to the Academic Records and ISS team.

Compliance & Oversight:

• Serve as main contact to represent the university to various government agencies. Interpret complex regulations, government structures and processes, as well as best practices in the field of international education. Attend mandatory site and school visits. Provide continuous training to DSOs and ensure accurate data reporting in SEVIS. Implement policies and procedures in line with government regulations and best practices. Collaborate with campus and community partners for engagement opportunities and further advocacy for the International Student population. Submits certification of athletic eligibility for student-athletes to appropriate external agencies. Accountable for data collection/analysis and preparation of reports for decision making. Participate in university catalog updates. Serves as one of the Universities FERPA expert and properly responding to subpoenas issued to obtain student academic information in conjunction with the University's Legal Counsel. Maintains the academic integrity of the degree conferral process by managing the process that compares student's academic record with established degree requirements. Schedules and submits student enrollment and graduated student information to the National Student Clearinghouse and assists in resolving clearinghouse inquiries and discrepancies.

Process Improvement:

• Leads efforts of continuous process improvement and better utilization of system functionality to create greater efficiencies, more accurate throughput, and an improved student experience. Provides leadership and guidance for all initiatives to advance services provided by the Academic Records and International Student Support team. Responsible for team development and maintenance of accurate process documentation and training guides. Anticipates and ensures adherence to relevant University policy for all processes.

Other:

• Works directly with the Registrar leadership team to develop team objectives, goals, setting priorities, and short-and-long range planning to guide efficient and effective operations. Serves as the representative on efforts (committee, etc.) to review and improve processes related to records, registration, and international student compliance. As a member of the Office of the Registrar leadership team, contributes towards office leadership and initiatives. Performs other duties as assigned.

Required Qualifications

• Bachelor's degree.
• Experience providing supervision and performance management over staff.
• Experience working in an enrollment services department in Higher Education.
• Experience working with Banner or a related student information system.
• U.S. Citizenship or lawful permanent residence of the United States, as required by Federal law Homeland Security to serve as PDSO or DSO.

Preferred Qualifications

• Experience working in a Registrar's Office.
• Experience working with varied visa statuses and federal regulations as they pertain to international students.
• Excellent oral and written skills.
• Experience and working knowledge of FERPA.
• Superior student and customer-focused skills.
• Strong interpersonal skills and the ability to work effectively with others.
• Experience developing and identifying policies and procedures towards improvement.
• Demonstrated experience working both independently and collaboratively on a team.
• Experience serving as a PDSO or DSO.

Work Hours
Full-time, 40 hours per week, Exempt
Monday - Friday 8:00am - 5:00pm, Evenings and Weekends: Rarely
Hybrid schedule (on-campus and remote) available for this position, however mainly in person (3-4 days in person/week)
Travel: Rarely

Salary for Announcement
We anticipate the qualified candidate to be placed between $67,000 - $78,223. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

Instructions to Apply
For full consideration, please submit the following documents:
- Resume
- Cover letter describing relevant job experiences as they relate to listed job qualifications and interest in the position
3 professional references will be required of the finalist. One reference must be a prior supervisor.
Official transcripts will be required of the candidate selected for hire.