Position Number: S-3986
Position Summary
Provides operational leadership for the Registrar's Office, overseeing student records, systems, processes, and services to ensure accuracy, efficiency, compliance, and a positive student experience. Works with the Student Information System (SIS), including system configuration and performance, student record creation and maintenance, and support of related systems. Leads process improvement initiatives and works with campus stakeholders to enhance data integrity, operational effectiveness,…
protected student data practices, and academic space utilization. Coordinates with campus offices to ensure accurate tracking and reporting of student enrollment and academic performance in accordance with applicable regulations. Performs complex administrative functions and interprets FERPA requirements related to the release of student information. Assists students, faculty, and staff with academic policy issues overseen by the Registrar's Office and exercises professional judgment in making exceptions to established policies and procedures when appropriate.
Required Qualifications
- Bachelor's degree.
- Five years of increasingly responsible professional work experience, including at least two years in a higher education setting with demonstrated experience in higher education related information systems, data analytics and regulatory compliance.
- One year of supervisory experience.
- Demonstrated ability to communicate effectively and build and maintain collaborative relationships.
Preferred Qualifications
- Master's degree.
- Experience in implementing new technologies.
- Experience with process improvements for efficiency and accuracy.
- Collegiate level professional experiences in enrollment and student services functions.
Duties & Responsibilities
- Supervision of an office staff comprised of Administrative Office Assistants and Professional Administrative employees.
- Serves as a member of the leadership team for the Office of the Registrar.
- Directs the employment and termination of employees in areas of responsibility.
- Analyzes and provides guidance on the relationship between business processes in areas of supervision and within the Registrar's Office.
- Corresponds with students, former students, faculty, staff, administrators and the public concerning matters regarding student record management.
- Coordinates configurations and updates to Student Information System regarding curricular changes, compliance, and policies, along with affiliated systems and campus partners.
- Develops, reviews and implements revisions to policies and procedures and recommends, implements, and assesses quality and effectiveness in their assigned areas of responsibility.
- Ensures business processes are documented and maintained to support continuity, risk mitigation, and staff transitions.
- Ensures student record management per the provisions of the Family Educational Rights and Privacy Act and other applicable state and institutional policies.
- Maintains expertise and proficiency in Student Information System.
- Manages, organizes and assesses functions and policies related to academic records management and registration and academic space scheduling in the Office of the Registrar.
- Provides leadership, direction, and oversight for academic space and course scheduling, academic records, and registration functions.
- Reviews, manages, implements and assesses policies and procedures related to student record management.
- Serves as liaison and coordinator with various campus offices and operational units regarding academic, student services and enrollment management issues.
- Works closely with academic Dean's Offices, academic department chairperson or designee(s), and other university officials in all matters relating to records and registration.
Supervision Exercised
Supervisors are expected to support the Leadership Standards of Central Michigan University and foster a culture that inspires excellence. The Leadership Standards define how we lead and treat others on our team. As leaders, it is our responsibility to seek input from our teams to continuously improve our leadership abilities and our demonstration of the standards. Additionally, it is our responsibility to encourage and support the growth and development of those whom we lead. At CMU, we encourage employees to grow both personally and professionally, and thus advance CMU's culture of excellence.
Employee Group: Professional & Administrative -Salary
Pay Range: $70,000 - $80,000
Division: Student Recruitment & Retention
Department: Registrar's Office
Position Status: Regular
Employment Status: Full-Time
FTE: 1.0
Position Type: 12 month
Weekly Work Schedule: Mon-Fri, 8:00am -5:00pm; occasional evenings and weekends
Location: Mount Pleasant, MI
Open Until Filled: Yes
About the Department
The Registrar's Office is an engaged university partner committed to continuous improvement and dedicated to supporting the CMU community. Our team of professionals works with integrity to provide accurate and effective services aligning with institutional policies and priorities, as well as notable national best practices. Above all else, we strive to contribute to the ultimate success of our students. Our department offers a hybrid work schedule with 3 days on-campus in Mt. Pleasant and 2 days remote.
About CMU
Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives.
We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master's, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.
CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.
Central is home to 17 men's and women's Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.
CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It's part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state's largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.
Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city's central location in Michigan's Lower Peninsula.
CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.
CMU Leadership Standards
Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference.
We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.
Please review the Leadership Standards before applying for this position.
Message to Applicants
Central Michigan University is dedicated to fostering an environment that is reflective of the communities we serve. We are especially interested in highly qualified candidates who will advance and promote CMU's mission, vision, and leadership standards.
You must submit an on-line application in order to be considered as an applicant for this position.
Cover letters may be addressed to the Hiring Committee.
This position will remain open until filled. The university reserves the right to close the recruitment process once a sufficient applicant pool has been identified. For best consideration, please submit application materials on or before Wednesday, October 14, 2026.
To apply, visit https://www.jobs.cmich.edu/postings/45492
CMU is an Equal Opportunity Employer and institution. CMU does not discriminate against persons based on age, color, disability, ethnicity, familial status, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sex-based stereotypes, sexual orientation, transgender status, veteran status, or weight.
CMU does not discriminate on the basis of sex in the education program or activity that it operates, including admission and employment, and is required by Title IX of the Education Amendments of 1972 not to discriminate in such a matter.
Inquiries about the application of Title IX can be made to CMU's Title IX Coordinator, the US Department of Education's Assistant Secretary, or both.
CMU's Title IX Coordinator can be reached at:
Phone: 989-774-3253
Office: 103 E. Preston St.
Bovee University Center, suite 306
Mount Pleasant, MI 48858
Email: titleix@cmich.edu