Position Summary
Under the general direction of the Vice President of Student
Services, the Associate Vice President (AVP) of Student Services
will be responsible for serving as a senior district leader
responsible for systemwide leadership, strategy, and operational
oversight of Admissions and Records (A&R), Financial Aid, and
integrated student services systems across all Los Rios'
colleges.
This position provides enterprise-level leadership across assigned
colleges and District Office, ensuring the alignment,
modernization, and continuous improvement of student services
systems, policies, and service delivery models. The AVP leads with
strong personal initiative, organizational abilities, and strategic
planning to ensure the timely completion of systemwide projects and
initiatives. Leadership capabilities in this role reflect
student-centered practices steeped in equity-mindedness and
understanding of marginalized student populations, that support the
full student lifecycle—from application through completion.
The AVP serves as a key partner with District Information
Technology (IT), Institutional Research, categorical programs’
leadership, and college leadership to implement scalable,
compliant, and innovative solutions that enhance access, equity,
and student success.
Typical Duties
Typical duties may include, but are not limited to:
Student Services Administration (Districtwide Systems
Leadership)
- Providing leadership and strategic oversight for Admissions and
Records and Financial Aid operations across all colleges, ensuring
alignment, compliance, and consistency in service delivery.
Leading the design, implementation, and continuous improvement
of districtwide student services systems, including financial aid
processing, enrollment services, Degree Planner, and academic
records.
Supporting the implementation and adoption of greater
automation and alignment of financial aid processes, unified
student graduation and transcript-related petition processes, front
end transcript evaluation, Degree Planner, proactive and responsive
student communications, and other priorities to enhance the student
experience and operational efficiency
Facilitating critical thinking about the systems and structures
in place, and how efficiencies and effectiveness can be
continuously reevaluated to ensure marginalized student access and
success.
Overseeing two-college operations, ensuring equitable resource
allocation, standardized procedures, and high-quality service
across all sites.
Directing large-scale system implementations and enhancements,
including financial aid platforms, degree audit systems, student
communication tools, and onboarding technologies.
Establishing and enforcing districtwide policies, procedures,
and internal controls to ensure compliance with federal, state, and
institutional regulations.
Overseeing budgets, resource planning, and long-term financial
strategy for assigned functional areas.
Providing leadership for districtwide initiatives supporting
special populations, ensuring integrated and equitable access to
services.
Guiding the development of staffing models, organizational
structures, and workforce strategies aligned with systemwide
goals.
Student Services Leadership and Service Excellence
- Leading cross-college strategic planning and redesigning
efforts focused on improving the student experience, increasing
efficiency, and removing systemic barriers.
- Overseeing the implementation of updates from state and federal
compliance frameworks (e.g., Title IV, FERPA)
- Driving enterprise process redesign, including automation of
financial aid processing, transcript evaluation, petition
workflows, and student onboarding systems.
- Championing data-informed decision-making, leveraging
dashboards, analytics, and performance metrics to improve outcomes
and accountability.
- Leading organizational change management for major system
implementations and process transformations, ensuring successful
adoption across colleges.
- Establishing and monitoring key performance indicators (KPIs)
related to access, service delivery, compliance, and student
success.
- Advancing equity-centered practices, ensuring services are
culturally responsive and designed to close equity gaps.
- Designing systems that address the unique needs and interests
of marginalized student populations to better support their access,
engagement and success with A&R and Financial Aid
processes.
- Supporting the development of districtwide communication
strategies, including digital engagement tools, messaging
platforms, and student journey mapping.
Stakeholder Engagement, Communication, and Collaboration
- Serving as one of the primary liaisons between Student
Services, District IT, Institutional Research, and college
leadership to align systems, data, and operations.
- Leading cross-functional governance structures for student
systems implementation, prioritization, and continuous
improvement.
- Partnering closely with District IT to co-develop and implement
technology solutions, ensuring systems are scalable, secure, and
student-centered.
- Representing the District in statewide, regional, and national
initiatives related to student services systems, financial aid
modernization, and enrollment services.
- Building and maintaining strategic relationships with vendors,
system partners, and external agencies.
- Facilitating collaboration among colleges to ensure consistent
practices while respecting local needs.
- Providing communication to senior leadership, including
reports, presentations, and strategic recommendations.
- Leading and participating in committees, task forces, and
advisory groups to advance districtwide priorities.
Performing other duties as assigned.
Minimum Qualifications
- Master’s degree from an accredited institution completed by
time of hire.
- Five (5) years of progressively responsible leadership
experience in student services, including dean level oversight in
areas such as financial aid, admissions and records, or enrollment
services.
- Have an equity-minded focus, responsiveness, and sensitivity to
and understanding of the diverse academic, socioeconomic, cultural,
disability, gender identity, sexual orientation, and ethnic
backgrounds of community college students, including those with
physical or learning disabilities as it relates to differences in
learning styles; and successfully foster and support an inclusive
educational and employment environment.
Application Instructions
Before You Apply:
Follow the steps below to ensure your application is complete and
ready for review. Applicants not following the guidelines below may
be disqualified.
Do not submit additional materials not
requested or you may be disqualified.
Required Application Documents:
Applicants must submit the following
- Los Rios Community College District Application
- Letter of Interest
- Resume
- Request for Management Transfer Form (if
applicable)
Additional Instructions:
- Applicants must be authorized to work for ANY employer in
the U.S. We are unable to sponsor or take over sponsorship of an
employment Visa.
- Only information listed on the application and
transcripts (if requested) will be used to verify Minimum
Qualifications.
- Applications stating see other documents e.g. “see resume” or
“see transcripts” will be disqualified.
- Applications missing any required documentation will be
disqualified.
