Audience Service Worker-Ticket Office (Continuos)
CSUN strives to be a destination workplace, where everyone
understands that they belong to a community that is vital in
advancing student success and providing exemplary service to all
stakeholders. We foster an environment of success, both for our
students and our employees. We have a relentless passion for
celebrating diversity, equity, and inclusion as well as being an
employer of choice. You will also have the opportunity to realize
your own personal goals and be recognized for the work you do, and
enjoy the unique value the CSUN community can offer. If this sounds
like you, you've come to the right place. Learn more:
https://www.csun.edu/about-csun.
Major Duties
Under general supervision, the Audience Service Worker-Ticket
Office assists the Ticketing/Sales Manager and Ticket Office Senior
Lead in the sale of tickets to the public for performances held in
the Younes and Soraya Nazarian Center for the Performing Arts (The
Soraya), the Plaza del Sol (PdS) as well as other Campus Theatres
such as The Experimental Theatre.
- The incumbent assists the Manager and Senior Lead in performing
a variety of ticket office tasks including cash handling, multi
phone line usage, assisting guests with the purchase of tickets
either over the phone or in person having the knowledge of the
House seating, costs of individual seats, series seats, discounted
seats.
Is flexible and patient answering questions regarding policies
and procedures on multiple theatres and printing tickets.
Helps with stuffing envelopes, mailings, will call, providing
the highest level of customer service in every aspect of the Guest
experience in the sale of tickets and merchandise for The Soraya
and PdS.
Performs other duties as assigned.
*NOTE: To view the full position description including all of the
required qualifications copy and paste this link into your browser:
https://mycsun.box.com/s/a61i78xflc1cf4frotxom0waims7lzgo
Qualifications
- Current Red Cross certification in CPR and First Aid is
preferred. Bilingual is a plus.
- Alpha/numeric data entry at 35 keystrokes per minute
desirable.
Knowledge, Skills, & Abilities
- Knowledge of theatre etiquette, standards and protocol,
performing arts center structure and knowledge of house seating and
university facilities, policies, and organization is a plus.
Ability and specialized skills to: demonstrate excellent customer
service and public relations skills.
- Work with a wide variety of personalities in the execution of
events; be outgoing and enjoy working with people; working with
crowd control; exhibit exceptional dependability, flexibility, and
patience in interactions with others; provide excellent verbal and
written communication; lift 35 lbs;
- Display a detail-oriented work attitude; multi-task; work
independently and as part of a team to accomplish goals; work under
pressure and adhere to deadlines; establish and maintain effective
working relationships with guest artist, vendors, students,
faculty, staff, clients, patrons, guests, peers and upper
management.
- If involved with off-campus tabling events, proof of auto
insurance, provision of good driving record, and completion of CSUN
defensive driving online course are required.
Pay, Benefits, & Work Schedule
- Classification: Helper/Aid / 0101 / 0
- The anticipated HIRING RATE is $17.00 per hour. The salary
range for this classification is: $16.90 - $25.00 per hour.
- HOURS: Intermittent, on-call; hours and schedule vary.
- This is a Temporary position; end date to be determined.
- The individual hired for this role will physically work
on-campus in Northridge. This is not a telecommute position.
General Information
- Applications are currently being accepted to establish a Helper
Aid POOL. Applications for these on-call positions will be accepted
on a continuing basis through June 30, 2025 or until an adequate
amount of applications have been received.
- This position is a sensitive position as designated by the
CSU.
- A background check (including a criminal records check) must be
completed satisfactorily. Failure to satisfactorily complete the
background check may affect the application status of applicants or
continued employment of current CSU employees who apply for the
position.
- The person holding this position may be considered a 'mandated
reporter' under the California Child Abuse and Neglect Reporting
Act and is required to comply with the requirements set forth in
CSU Executive Order 1083 as a condition of employment.
- In accordance with the California State University (CSU)
Out-of-State Employment Policy, the CSU is a state entity whose
business operations reside within the State of California and
prohibits hiring employees to perform CSU-related work outside of
California.
- Please note: California State
University, Northridge (CSUN) is not currently sponsoring staff or
management positions for H-1B employment visas. Applicants must be
authorized to work for any employer in the United States.
- Candidates should apply by completing the CSUN on-line
application. To submit an application and for more detailed
information on the application and hiring process, please visit
this link: www.csun.edu/careers
- The CSU recommends that faculty, staff, and students who
are accessing campus facilities at any university location be
immunized against SARS-CoV-2, the virus that causes COVID-19, and
that all individuals who access any in-person program or activity
(on- or off-campus) operated or controlled by the University follow
COVID-19 vaccine recommendations adopted by the U.S. Centers for
Disease Control and Prevention (CDC) and the California Department
of Public Health (CDPH) applicable to their age, medical condition,
and other relevant indications and comply with other safety
measures established by each campus.
Equal Employment Opportunity
CSUN is an Equal Opportunity Employer and prohibits discrimination
on the basis of Age, Disability (physical or mental), Gender,
Gender Identity (including Nonbinary or Transgender), Gender
Expression, Genetic Information, Marital Status, Medical Condition,
Nationality, Pregnancy or related conditions, Race or Ethnicity
(including color, caste, or ancestry), Religion or Religious Creed,
Sex (including Sex Stereotyping or Sex Characteristics), Sexual
Orientation, and Veteran or Military Status. Our nondiscrimination
policy is set forth in the
Interim
CSU Nondiscrimination Policy. Reasonable accommodations will be
provided for applicants with disabilities who self-disclose by
contacting Recruitment Services at 818-677-2101.
To apply, visit https://careers.pageuppeople.com/873/nr/en-us/job/541275/audience-service-workerticket-office-continuos
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