Audio Visual and Lab Support Analyst

Essential Job Duties:

The Audio Visual and Lab Support Analyst provides configuration, deployment, and operational support for computer labs, digital signage, and classroom technologies across the Division of Academic and Student Affairs (DASA). Supports end-user computing, A/V systems, and device management platforms to ensure reliable technology services in instructional and shared spaces.

Endpoint Deployment and Configuration, 25%

• Deployment, maintenance, and configuration of computer labs and digital signage equipment
• Installation and configuration of operating systems and software
• Remote management of desktop/laptop environments
• Setup and hardening of systems in classrooms and shared spaces

Device and Systems Management, 10%

• Device management using JAMF Pro and Microsoft Endpoint Configuration Manager
• Software package creation and deployment for Windows and macOS
• Mobile device management (iOS, iPadOS, Android, ChromeOS)
• Patch management and system updates

Classroom and A/V Technology Support, 15%

• Backup support for A/V Analyst functions
• Support for classroom and conference room technology installations
• Troubleshooting multimedia hardware, conferencing tools, and presentation systems
• Assistance with live streaming, seminars, and studio recording

Infrastructure and Networking Support, 10%

• Support for wired and wireless networking in labs and classrooms
• Troubleshooting connectivity issues for end-user devices and A/V systems

Hardware and Asset Management, 15%

• Deployment and standards setting for copiers and printers
• Inventory compliance and audit support (BIOS, OS, software standards)
• Lifecycle management of lab and classroom equipment

Customer Support and Incident Management, 15%

• Managing incident tickets and service requests
• Providing timely technical support to users and stakeholders
• Communicating status updates and resolving issues to completion

Documentation and Process Improvement, 10%

• Creating and maintaining technical documentation
• Documenting procedures and workflows as directed
• Supporting continuous improvement of IT services