Audio Visual and Simulation Infrastructure Manager

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Management_Executive 607 Pay Range: $98,200.00 - $162,100.00

Job Description

This position leads the nationwide strategy for all aspects of real-time video communications and is responsible for the AV technology, Cisco Webex platform, and conference room functions in all WGU spaces. The Manager also leads a team of Simulation Lab Technicians, who operate all technology functions for WGU's Nursing Simulation Labs across the country. The Manager will define support processes consistent with IT, Operations, and Nursing needs, integrate ITIL practices, and manage technology lifecycle.

This role will also manage a team of Engineers and technicians through vision, technical execution, and operational leadership. They will develop and facilitate relationships with internal IT teams, building engineers, strategic partners, and vendors to execute and deliver based on requirements from leadership and customers. The Manager will act as Product Manager for these technologies critical to staff and student success.

Essential Functions and Responsibilities:

• Design, engineer, and manage video conferencing applications and systems including endpoints and audio-visual infrastructure.
• Lead a team to provide student and faculty success in WGU Nursing Simulation Labs. The team will operate all technology elements within the labs at WGU locations, provide monitoring and support functions, and help develop AV solutions that meet and exceed business expectations and innovate for maximum value.
• Work closely with facilities in the design and planning of collaboration spaces and integrated physical technology in workspaces.
• Manage execution of projects including design, quotes, vendors, installation, quality assurance, and training.
• Represent technology costs and timelines of work for upgrades, remodels, and new construction projects.
• Design technology standards for remote sites, room types, interfaces, and systems for consistent operations.
• Build training resources to educate and inform different employee groups and monitor user feedback for high net promoter scores.
• Work closely with management, technology, and facilities teams to ensure technology supports future roadmaps and business needs.
• Manage external partner and vendor relationships.
• Continually explore new technology to improve WGU student and employee collaboration as well as workspace/building technology.
• Ensure quality platforms are provided for high-visibility events including executive meetings, All Hands broadcasts, Commencement live-streaming, etc.
• Maintain subject matter expertise to guide adoption and maximum value for student and employee collaboration experiences.
• Plan and maintain operational budgets.
• Implement operating plans and provide operational metrics.
• Perform other duties as assigned.

Knowledge, Skill and Abilities:

• Skilled in engineering and integrating video conferencing and unified communication platforms and hardware in enterprise applications, such as Cisco Webex, Zoom, Microsoft Teams, SIP, H.323, Cisco Webex Control Hub, Cisco endpoints, VCS, VCS Expressways, CUCM, and video endcoders.
• Skilled as a technical owner for escalations and management of Enterprise Video Conference solutions including Cisco Webex, Microsoft Teams, Zoom, and other solutions.
• Knowledge of enterprise networking standards and practices.
• Ability to manage operations of business-critical infrastructure and ensure high-reliability.
• Skilled in managing engineering and operations teams.
• Knowledge in Vendor and Project Management relationships for highest value.
• Ability to troubleshoot, install, and upgrade conference room AV technology.
• Strong vendor management skills, including vendors in the Nursing, AV, IT, and Telecom spaces.
• Ability to travel for remote work on occasion.

Competencies:
Organizational Impact:

• Manages a team that focuses on executing the operational plans for the job area with measurable contribution to the achievement of results of the department, function, or office.
• Assigns and distributes work.
• Compiles data to prepare budgets.

Problem Solving and Decision Making:

• Identifies, recommends, and implements ways to improve services and/or job area efficiency.
• Responsible for input to and application of job area policies.
• Assignments received and problems faced are broad and undefined, and occasionally require use of analytical concepts, investigation, and knowledge from prior experience.

Communication and Influence:

• Communicates within job area and occasionally with external groups. External facing professionals (i.e. Admissions) communicate more regularly with external groups on routine matters.
• Requires the ability to communicate effectively with staff and leadership.
• Ensures compliance with University policies and procedures within job area and may influence others outside of job area to justify and gain cooperation for policies, practices, and procedures.

Leadership and Talent Management:

• Manages/Supervises a team of professionals. Manages the work of assigned employees and/or supervisors who generally exercise some latitude and independence in their assignments. Ensures proper training of team members, and participates in hiring, firing, and promotion decisions. Conducts performance reviews and may recommend salary reviews.
• May complete assignments that are technical in manner in addition to supervising others.
• Demonstrates the WGU leadership principles in all aspects of service to students, employees, and partners of WGU.

Job Qualifications:
Minimum Qualifications:

• Bachelor's degree in IT related field. Equivalent experience may be substituted in lieu of a degree.
• 5 years of IT or AV related work experience
• 2 years of leadership experience leading technical teams.

Preferred Qualifications:

• Cisco CCNP Collaboration Certification
• ITIL practical experience and certifications
• Familiar with medical terminology and nursing simulation technology

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 50 pounds regularly.

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.