"Audio-Visual Technical Support Officer"

Job Description:

• Fixed Term to December 2027
• Full Time (35-hour week)
• Remuneration Level 5: $96,321 - $108,991 + 17% Superannuation
• Location: Kensington, NSW (on campus attendance required)

Why The Role Matters:

This position provides high technical support across the School’s teaching and research spaces. This includes the setup, operation and management of audio-visual and lighting equipment for classes and events. The role requires availability Monday to Friday, with a focus on supporting evening teaching. This position will cover evenings based on class timetables.

This position will report into the School Manager and has no direct reports.

Accountabilities:

• Prepare, setup and provide technical support of complex audio-visual equipment for teaching
• Support the lending of equipment to students for course work.
• Assist in ensuring proficiency of students with using equipment
• Troubleshoot and diagnose diverse technical issues related to AV systems, employing advanced problem-solving skills and technical knowledge to minimize disruption to teaching activities.
• Maintain and update AV and lighting, including routine checks and minor repairs.
• Assist with installation and configuration of new equipment and technologies.
• Liaise with academic and professional staff to understand technical requirements for classes and events.
• Provide user training and guidance on AV and lighting systems as required.

Skills and Experience:

To be considered you will hold Australian Working Rights or Australian Citizenship. Visa sponsorship is not available for this appointment.

(please review the Position Description for a full list of Skills and Experience)

• Relevant tertiary qualification in audio visual technologies or equivalent competency gained through any other combination of education, training and experience.
• Ability to prepare, setup, operate, complex audio-visual systems for events.
• Demonstrated expertise in the audio-visual industry, good problem-solving skills and ability to identify, troubleshoot and fix complex audio-visual faults in a live event environment.
• Demonstrated expertise in setting up, directing and operating live streams.
• Strong knowledge of audio and/or lighting systems.
• Demonstrated leadership skills with the ability to supervise and guide fellow colleagues.
• Excellent communication skills and experience dealing directly with clients.
• An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.
• Knowledge of health & safety (psychosocial and physical) responsibilities and commitment to attending relevant health and safety training.

Pre-Employment Checks:

Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for. These pre-employment checks may include a combination of some of the following checks:

• National and International Criminal history checks
• Entitlement to work and ID checks
• Working With Children Checks
• Completion of a Gender-Based Violence Prevention Declaration
• Verification of relevant qualifications
• Verification of relevant professional membership
• Employment history and reference checks
• Financial responsibility assessments/checks
• Medical Checks and Assessments

Compliance with the necessary combination of these checks is a condition of employment at UNSW.

Benefits and Culture:

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.

Our benefits include:

• Career development opportunities
• 17% Superannuation contributions and additional leave loading payments
• Additional 3 days of leave over Christmas period
• Discounts and entitlements (retail, education, fitness)

For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits

How to Apply:

Submit both a Cover Letter and CV online via the UNSW Job Board before Thursday 22nd January 2026 by 11:30pm. Please ensure your Cover Letter addresses the Skills and Experience mentioned in the advert (no more than 1-2 pages).

Get in Touch:

Any applications sent to the contacts below will not be accepted.

If you have questions about the role, please contact Julie Miller at j.miller@unsw.edu.au

If you have questions about the recruitment process, please contact Allyssar Hamoud at a.hamoud@unsw.edu.au

UNSW is committed to evolving a culture that embraces equity and supports a diverse and inclusive community where everyone can participate fairly, in a safe and respectful environment. We welcome candidates from all backgrounds and encourage applications from people of diverse gender, sexual orientation, cultural and linguistic backgrounds, Aboriginal and Torres Strait Islander background, people with disability and those with caring and family responsibilities. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

The University reserves the right not to proceed with any appointment.